Mohit Sharma
Technical Customer Support | Product Support Specialist – SaaS & E-commerce
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About
Technically skilled professional with a strong foundation in web technologies (JavaScript, HTML, CSS, React.js, Node.js) and hands-on experience diagnosing, troubleshooting, and resolving technical issues across web applications and data systems. Proven ability to investigate root causes, clean and validate large, complex datasets (10,000+ records), and communicate solutions clearly to both technical and non-technical audiences. Track record of measurable process improvement, including a 90% reduction in data errors and a 40% improvement in reporting efficiency.
Self-driven, detail-oriented, and eager to bring a customer-first, problem-solving mindset to technical support for SaaS and e-commerce products. Currently completing a B.Tech in Computer Science Engineering (CGPA: 7.5).
Experience
Web Developer Intern - Kasoota Technologies Pvt. Ltd. - Narnaul, India
(2024-06 - 2024-07)
On-site
- Diagnosed and resolved 10+ front-end defects through systematic debugging and testing, collaborating with senior developers to identify root causes and verify fixes — building technical troubleshooting skills directly applicable to product support.
- Built 5+ dynamic, responsive UI components using React.js, HTML5, CSS3, and JavaScript, improving interface consistency and reducing user-facing issues across client-facing applications.
- Designed reusable, component-based React modules, cutting code duplication by ~30% and improving maintainability across 3 mini-projects, reflecting strong attention to detail and process improvement.
- Communicated progress and technical updates clearly within a team-based workflow, using Git for version control, branch management, and collaborative documentation.
Education
B.Tech - Computer Science & Engineering - Dronacharya College of Engineering (2023 - 2026)
Diploma - Computer Engineering - BKN Govt. Polytechnic (2021 - 2023)

