Mohit Tomar

Result-oriented Hospitality Professional with over 8 years of extensive experience in property operations, guest relations, and multi-disciplinary staff supervision. Proven track record as a General Manager in driving operational excellence, managing strategic vendor relations, implementing stringent cost controls, and maintaining top-tier quality assurance standards. Adept at managing property maintenance budgets effectively to maximize profitability, optimize resource allocation, and elevate guest satisfaction.

General Manager - The Hosteller - India

(2024-11 - 2026-05)

• Property & Cafe Operations: Spearheaded day-to-day property operations and oversaw Cafe Management, ensuring high standards of hygiene, food quality, and menu planning.
• Guest Feedback & QA: Proactively monitored and analyzed Guest Feedback and online reviews to identify operational gaps, implementing targeted service enhancements that elevated overall property ratings.
• Guest Escalations: Standardized protocols for managing complex Guest Escalations, training front-desk and on-site staff to resolve complaints with empathy, speed, and professionalism.
• Financial Control: Drove food cost control measures through rigorous inventory audits and waste reduction strategies, significantly maximizing F&B profitability.
• Budgeting & Reporting: Developed and managed comprehensive operational budgets, monitoring cost controls and preparing detailed performance reports for senior leadership.
• Talent Management: Recruited, trained, and managed performance evaluations for multi-disciplinary on-site teams to foster productivity.
• Compliance: Ensured strict compliance with all relevant laws, licensing, health, and safety regulations.

Residence Manager - Flock Hotel - India

(2023-12 - 2024-09)

• Departmental Supervision: Managed overall hotel operations, directly supervising housekeeping, front desk, food & beverage, and maintenance departments.
• Event Management: Planned and organized high-profile corporate bookings and events, optimizing execution for smooth operational flow.
• Workforce Optimization: Designed strategic staff work schedules and organized training programs to boost team productivity and guest satisfaction.
• Renovation & Safety: Supervised property renovations, vendor supplies, and structural furnishings while implementing strict safety protocols.

Property Manager - Emoji Stays - India

(2021-08 - 2023-12)

• Multi-Property Operations: Oversaw complete operations for multiple properties, ensuring consistently high standards of service and hospitality.
• Vendor Relations: Interacted with external vendors to negotiate profitable contracts and maintain strong, cost-effective business relationships.
• F&B Management: Executed menu planning strategies and effective inventory management practices to enhance the guest dining experience.
• Profitability: Implemented strict cost-control measures to optimize property profitability and managed monthly financial reporting.

Hotel Manager - OYO Rooms - India

(2018-10 - 2020-03)

• Brand Standards: Served as the primary lead for hotel operations, focusing heavily on guest experience, quality assurance, and swift resolution of issues.
• Staff Motivation: Supervised, trained, and motivated on-site staff members to consistently maintain brand service standards.
• Financial Tracking: Managed financial aspects of the hotel, including day-to-day budgeting, inventory control, and financial tracking.

Guest Delight Officer - Fab Hotels - India

(2017-08 - 2018-09)

• Guest Relations: Ensured a warm welcome and seamless check-in/check-out experience for all arriving guests.
• Loyalty & Services: Provided comprehensive information regarding hotel services, amenities, and brand loyalty programs.
• Complaint Resolution: Promptly addressed in-room dining requests, handled guest feedback, and resolved complaints professionally.
• Personalized Services: Coordinated tailored services for corporate clients, families, and special assistance travelers.

Industrial Trainee - Radisson Blu Hotel, Haridwar - Haridwar

B.Sc. - Hospitality and Hotel Administration - Institute of Hotel Management, Meerut (2013-08 - 2016-05)