Mona Chaudhary

Results-oriented Personal Loan Team Leader with over 3.8 years of extensive experience in driving retail lending portfolios, including Personal Loans, Credit Cards, and Business Instalment Loans. Proven expertise in managing open market channels, direct sales team, branch networks, and tele-sales fulfilment units. Adept at team mentoring, credit assessment, loan risk management, KYC compliance, and strategic process enhancements to maximize sales conversions.

Strong exposure to Customer Due Diligence (CDD), Customer Onboarding and Stakeholder Management.

Team Leader – DBC - PL Fulfilment Unit (Client - Mashreq Bank) at Teamware Solutions (Division of Quantum Leap Consulting Pvt Ltd.) (2026-01 – 2026-06)

• Managed a high-performing team of Tele-sales Agents, steering recruitment, product training, and daily coaching sessions to align with core sales targets.
• Conducted call monitoring, performance reviews, and training sessions to improve productivity and service standards.
• Streamlined workflows and recommended automation enhancements within the CRM to optimize cost efficiency and scale sales conversion rates.
• Managed customer escalations, resolved operational issues, and implemented process improvements to drive efficiency.

Territory Manager - Personal Loan (DSA) at IDFC FIRST Bank (2025-02 – 2025-10)

• Acquired high-value Personal Loan customers in identified segments through DSA, consistently meeting and exceeding monthly targets for new customer acquisitions.
• Provided regular performance feedback to ASM regarding customer needs and growth opportunities.
• Ensured strict adherence to all defined selling norms, SOPs, internal guidelines, and external regulatory requirements.
• Maintained quality sourcing standards aligned with Bank policy to minimize credit risk exposure.

Relationship Manager - Personal Loan at ICICI Bank Ltd (2022-07 – 2025-01)

• Drove significant business volume across Personal Loans, Business Instalment Loans (Unsecured), and Credit Cards through ICICI Bank branches and open market through DSTs.
• Created and executed alternate sales channels in parallel with regular operations to maximize market outreach.
• Analysed complex business trends and sales figures to proactively formulate and implement new sales strategies.
• Initiated innovative promotional schemes to enhance visibility of PL, BIL & Credit Card in bank branches.
• Coordinated seamlessly with product, credit, and operations teams to guarantee efficient business flow and rapid disbursement.

Post Graduate Diploma in Banking in Banking – Manipal Academy of Higher Education (2022)

BTech in Electrical and Electronics Engineering (EEE) – Jawaharlal Nehru Technological University (2017)