Mona Pathak

Telemarketing Executive with over 6 years of experience in lead generation, contract renewals, and customer acquisition. Proven track record of exceeding sales targets by up to 25% and maintaining high renewal rates in competitive markets.

Business Development Client Servicing Executive - Raviraj Publicity Pvt. Ltd

(2026-04 - 2026-07)

• Primary Contact: Serve as the day-to-day point of contact for clients.
• Briefing: Take detailed briefs from clients to understand their needs, goals, and brand guidelines.
• Feedback Handling: Present work to clients, gather feedback, and ensure necessary revisions are made smoothly.
• Internal Liaison: Translate client needs into clear actionable briefs for internal teams (creatives, developers, strategists, performance marketers).
• Timelines & Budgets: Monitor project progress to ensure deadlines and budget limits are met.
• Quality Control: Review work internally before it reaches the client to ensure high standards and accuracy.
• Upselling: Identify opportunities to offer additional services that add value to the client's business.
• Market Awareness: Stay updated on industry trends to offer fresh insights during strategy meetings.

Tele Marketing Executive - Tauras BPO

(2025-02 - 2025-12)

• Customer service management.
• Sales and lead generation.
• Dealer management.

Tele Marketing Executive - Mahindra Holidays and Resorts India Limited

(2023-08 - 2024-12)

• Driving membership growth by managing outreach to 400+ potential members, consistently securing on-site appointments and informational event sign-ups.
• Reached out to over 400 potential members of Mahindra Resorts to sign up for our annual contracts and to schedule an on-site appointment or informational event for additional details of our plan.

Tele Marketing Executive - Just Dial Company Pvt. Ltd.

(2017-07 - 2020-08)

• Averaged in networking with over 100 potential clients per month in the Goa and Konkan region and during the off seasons successfully converted 85% into new customers and 120% in the peak seasons.
• Recognized for repeatedly exceeding monthly renewal contracts during my first year with the company.
• Reached out to over 250 existing customers per month and grossly exceeded the monthly customer renewal target for annual contracts by 25%.
• Frequently referred to work with unsatisfied customers to renew their annual contracts with a consistent turnover rate of over 20%
• Trained new recruits on strategies to achieve and exceed their targets and connect with potential customers and prolong old contracts.
• Received expanded duties to work in the Pune region in order to manage

Bachelor in Computer Application - Computer Application

MBA - Marketing - Savitribai Phule Pune University