Monaraj Arumugam
Master of Social Work in Counselling (MSW(C)) — IGNOU | Pursuing; Certified CBT Practitioner • Mental Health First Aid (MHFA) Certified • Certified Relationship Workshop Facilitato
Hire this person
Send a job offer directly to this candidate
About
People-focused professional with extensive experience across customer service, quality assurance, business development, HR coordination, recruitment, SEO and client engagement. Now building a focused professional path in mental and emotional wellness, supported by Certified CBT Practitioner training, Mental Health First Aid certification, Relationship Workshop Facilitation and ongoing MSW (Counselling) studies at IGNOU. Brings strong communication, active listening, empathy, stakeholder engagement and workshop facilitation skills.
Experience
Lead Generation Specialist at Freelancer (Present)
- Identify and generate quality leads through digital platforms and research; develop outreach strategies and manage professional communication and follow-ups.
Business Development Associate at SPTR (Software Firm)
- Identified business opportunities, maintained client relationships and supported service delivery and growth activities.
SEO Analyst (WFH) at Digital SEO, Tirunelveli
- Supported keyword research, SEO strategy, content/social media marketing and telephonic recruitment screening.
Business Development Manager & HR Recruiter at G2G Technologies
- Managed recruitment coordination, candidate communication, business development and client engagement.
Senior Customer Service Executive & Senior Quality Executive at Sutherland Global Services
- Handled technical and billing customer support; monitored voice/chat quality, compliance and service standards.
Education
Master of Social Work in Counselling (MSW(C)) in Counselling – IGNOU (2026)
MBA in Human Resources – Pondicherry University, Distance Education (2010)
Bachelor of Foreign Trade (BFT) in Foreign Trade – Pondicherry University (2005)
HDSE — Honors Diploma in Software Engineering in Software Engineering – Small Industries Services Institute, Guindy, Chennai (2004)
HSC – K.K. Nirmala Girls Higher Secondary School (2001)
SSLC – Dr. K.K. Nirmala Girls Higher Secondary School (1999)
