Monisha Shekar

Experienced Order Management Specialist with over 9 years in client support and master data management. Proven track record of enhancing customer satisfaction through effective problem-solving and process improvements. Adept at collaborating with teams to achieve organizational goals in a fast-paced environment.

Senior Client Support Executive - LSEG

(2022-01)

• Collaborate with cross-functional teams to improve client support processes.
• Utilize Siebel and Order Management System for accurate order data entry.
• Conduct database cleanup to enhance order accuracy during proposal developments.
• Provide comprehensive sales support and order coordination across multiple markets.

Master Data Specialist - LSEG

(2020-01 - 2022-01)

• Entered customer order data into multiple systems, ensuring timely update and accuracy.
• Assisted in driving order management processes and resolved discrepancies in data.
• Coordinated with sales teams to streamline support functions and order management.

Order Management Specialist - LSEG

(2018-01 - 2020-01)

• Handled customer orders from inception to fulfillment while ensuring compliance with standards.
• Enhanced data accuracy by performing regular audits and database maintenance.
• Collaborated with sales teams to deliver effective solutions to client queries.

Senior Customer Support - First Source

(2017-01 - 2018-01)

• Provided exceptional customer service, resolving issues effectively and promptly.
• Collaborated within a team to enhance client satisfaction and retention.
• Trained new staff on best practices for client engagement.

Sales Associate - Quikr

(2016-01 - 2017-01)

• Engaged with customers to understand their needs, provide product recommendations and watch for sales opportunities.
• Assisted in inventory management and textile sales.
• Participated in marketing initiatives to boost product visibility.

Bachelor of Business Administration / Bachelor of Management Studies - B.B.A / B.M.S - Acharya Institute of Graduate Studies (AIGS), Bangalore (2016 - 2016)

XIIth - English (2013 - 2013)

Xth - English (2011 - 2011)