Lokesh Kumar Goel

Results-driven professional with 5+ years of experience across customer support, client relationship management, and B2B sales in fast-paced, cross-functional environments. Proven track record of managing end-to-end customer lifecycles, driving service excellence, and improving satisfaction through data-led process improvements. Skilled in CRM-driven operations, stakeholder collaboration, and translating customer insight into measurable business outcomes.

Senior Executive – Customer Support - Hindustan Media Venture Limited

(2021-01 - 2026-01)

• Owned end-to-end customer service delivery across Inbound, Outbound, Email, Social Media, and Help Center channels, ensuring consistent service-level performance.
• Partnered with Product, Digital, Tech, Sales, and Marketing teams to resolve escalations and refine the customer base.
• Analyzed customer feedback data to redesign service processes, improving overall satisfaction.
• Managed end-to-end Service Level Agreements (SLAs), ensuring accountability and timely resolution.

Sales Manager - Cerebry

(2020-01 - 2020-12)

• Identified and engaged potential partners in the education sector, including schools and coaching centres across India.
• Negotiated and closed strategic partnerships to integrate an AI learning platform into institutional curricula.
• Managed the full sales funnel — from lead generation and prospecting to final contract closure.
• Delivered product demonstrations to educators and tutors, translating technical capability into business value.

Academic Counselor - Collegedekho – Girnarsoft

(2019-01 - 2020-12)

• Advised prospective students on UG/PG course options, eligibility criteria, and fee structures through tele-counselling.
• Coordinated with College SPOCs to streamline the admissions conversion process and support form-filling.
• Maintained daily MIS reports tracking calls, walk-ins, and lead conversions to inform decision-making.

Sales Executive - Linkup Networks Pvt. Ltd.

(2018-01 - 2019-12)

• Generated leads through cold calling, field visits, and local marketing campaigns; converted prospects via product demonstrations and pricing negotiations.
• Maintained accurate CRM records of sales activity, customer accounts, and lead status to support pipeline visibility.

GST Consultant – Intern - En Pointe Adwisers LLP

(2018-01 - 2018-12)

• Supported preparation and review of monthly GST filings (GSTR-1, GSTR-3B) and maintained audit-ready documentation.

PGDM - Marketing - JK Business School (2016-01 - 2018-12)

Bachelor of Commerce - Maharshi Dayanand University (2011-01 - 2015-12)