Monu

Dedicated and customer-focused Call Center Representative with strong communication, active listening, and problem-solving skills. Experienced in handling inbound and outbound calls, resolving customer queries, and delivering excellent customer service. Adept at building customer relationships, maintaining accurate records, and ensuring customer satisfaction. Able to work in a fast-paced environment and handle multiple tasks efficiently.

Customer Handling / Call Center Associate at Shree Shyam Industry (2023 – Present)

• Handled inbound and outbound calls and provided accurate information to customers.
• Assisted customers in resolving their issues and escalated complex queries when needed.
• Maintained customer records and updated call logs in the system.
• Provided excellent customer service and ensured high customer satisfaction.
• Followed company policies and procedures while handling calls.
• Worked with team members to achieve daily targets and improve customer experience.

– Government Organization / School (2012)

Computer Diploma – Private Institute (2015)