Mortoja Khan

Results-driven Accounts Receivable and Order-to-Cash (O2C) Manager with 11.5 years of experience in BPO/GBS environments. Proven expertise in leading large-scale operations, including collections, billing, cash application, credit management, and dispute resolution. Skilled people manager with 6 years leading teams of up to 20 AR specialists to reduce DSO, improve collection rates, and minimize bad debt exposure. Adept at optimizing end-to-end O2C cycles for operational excellence.

Accounts Receivable Manager - Jedi Software Engineering LLP

(2025-01 - 2026-04)

• Led a team of 15–20 AR specialists in end-to-end O2C operations — cash application, invoice processing, dispute resolution, and collections for the Symplr Healthcare client portfolio.
• Improved collections efficiency by 20% via targeted dunning strategies based on weekly DSO and aging report monitoring.
• Boosted team engagement through regular one-on-one coaching, constructive feedback, and comprehensive performance reviews.
• Increased operational flexibility by cross-training team members across billing, cash application, and dispute sub-processes.
• Developed and presented weekly O2C dashboards for senior leadership tracking invoice cycle time, resolution rates, and DSO.
• Utilized SAP and Oracle to manage AR transactions, generate aging reports, and ensure accurate revenue postings and compliance.

Assistant Manager Operations - Concentrix Daksh India Services Private Limited

(2015-02 - 2025-01)

• Managed a team of 15–20 Collections Specialists for Pearson Education (US), overseeing high-volume O2C transactions including AR follow-up, payment reconciliation, and dispute handling.
• Reduced unapplied cash via structured reconciliation routines while overseeing dunning cycles, credit holds, and collections queues for timely cash application.
• Decreased compliance errors by 20% through targeted coaching and rigorous process audits ensuring adherence to SLAs, quality metrics, and O2C processes.
• Reduced new hire ramp-up time by 25% by designing a comprehensive onboarding and O2C process training program.
• Maintained 100% process coverage during peak billing cycles through effective workload distribution, shift scheduling, and capacity planning.
• Achieved consistent promotions across five roles (Representative → Sr. Representative → Sr. SME → Team Leader → Assistant Manager) based on exceptional performance.

Bachelor of Commerce - Commerce - Shobhit Institute of Engineering and Technology (2011 - 2014)