Shwetha Shankar

Accounts Receivable and Collections professional with 4+ years of experience, including 3+ years in end-to-end AR and collections. Experienced in managing approximately 200 customer accounts, handling around ₹3 crore in monthly invoice volume and supporting collection targets of approximately ₹5 crore per month. Skilled in customer follow-ups, AR ageing, customer reconciliation, cash application, payment allocation, credit assessment, credit/debit notes and dispute resolution.

Proficient in Excel including VLOOKUP, SUMIFS and Pivot Tables, with hands-on experience using Zoho Books and invoice management platforms.

Collection Analyst at 1TO1HELP.NET PVT. LTD (2023-04 – 2026-05)

• Managed approximately 200 customer accounts across the accounts receivable and collections cycle.
• Handled approximately ₹3 crore in monthly invoice volume, ensuring accurate invoice management and timely customer follow-up.
• Managed collection activities against a monthly collection target of approximately ₹5 crore.
• Prepared and reviewed AR ageing reports to identify outstanding and overdue customer balances and prioritize collection activities.
• Conducted regular customer follow-ups for overdue payments and worked towards timely closure of outstanding receivables.
• Performed customer account reconciliation to identify and resolve payment and billing discrepancies.
• Handled cash application and payment allocation, ensuring customer payments were appropriately applied to outstanding invoices.
• Managed credit and debit notes as part of customer account and billing processes.
• Conducted customer credit assessments and supported credit-limit decisions to manage credit risk.
• Uploaded and managed invoices through Aria, Zync and Mercedes platforms.
• Coordinated with Sales and Accounts Payable teams to resolve billing discrepancies and payment-related issues.
• Monitored accounts receivable and prepared reports to support collection tracking and financial forecasting.
• Maintained strong customer relationships through regular communication and resolution of account-related queries.

Process Executive – Taxation at COGNIZANT (2021-08 – 2022-09)

• Supported end-to-end taxation processes including data validation, tax calculations, property verification and tax collection activities.
• Processed and validated tax-related documents including tax certificates, tax status letters and exemption letters.
• Reviewed client tax information and ensured accuracy and completeness within internal systems.
• Coordinated with clients and internal teams to resolve discrepancies and obtain missing information.
• Conducted periodic reviews to support compliance with IRS and global tax requirements.
• Maintained detailed records and documentation for audit readiness and compliance tracking.
• Prepared taxation-related documents, tax summaries and status reports for internal and external stakeholders.

M.Com in Accounting and Taxation – DAYANANDA SAGAR UNIVERSITY (2019-06 – 2020-10)

B. Com in Accounts and Finance – VIJAYA COLLEGE (2017 – 2019)