Mounika Kasula

Detail-oriented Content Moderator with 3 years of hands-on experience at Genpact, Warangal (March 2023 – February 2026), reviewing high-volume user-generated content (text, images, videos, and ads) across digital platforms. Proven expertise in policy enforcement, risk assessment, and escalation handling using industry tools including EWOQ. Consistently met accuracy and productivity targets while maintaining strict data confidentiality.

Seeking a Senior Moderator or Trust & Safety role to leverage deep domain knowledge and drive platform safety.

Content Moderator at Genpact (2023-03 – 2026-02)

3 Years Experience

• Reviewed and moderated user-generated content (text, images, videos, ads) ensuring compliance with platform policies and community guidelines.
• Operated EWOQ moderation tool to evaluate and rate content based on predefined quality frameworks.
• Identified and actioned spam, hate speech, violence, harassment, and inappropriate content with consistently high accuracy.
• Maintained productivity and quality targets while managing large-scale content queues in 24/7 shift environments.
• Escalated complex or high-risk cases to Quality Analysts and Policy Teams with thorough documentation.
• Participated in quality calibration sessions and policy update training to remain current on evolving guidelines.
• Reported content trends, emerging risks, and policy gaps to internal teams, contributing to policy improvements.
• Maintained strict data confidentiality and security protocols while handling sensitive content.

Bachelor of Arts in B.A. – Dr. B.R. Ambedkar University

Secondary School Certificate in SSC – Montessori High School