Sai Pooja

Dedicated Trust & Safety and Content Moderation Professional with over 2 years of experience in reviewing user-generated content, enforcing platform policies, ensuring compliance with community guidelines, maintaining KPIs and SLAs, documenting cases accurately, and handling sensitive content. Strong analytical, communication, decision-making and problem-solving skills.

Trust & Safety New Associate (Content Moderator) - Accenture Solutions Pvt. Ltd.

• Reviewed and moderated text, image, video, and advertisement content according to platform policies.
• Identified and removed harmful, abusive, misleading, fraudulent, and policy-violating content.
• Investigated complex and high-risk cases and escalated when required.
• Maintained quality KPIs, productivity targets, and SLA compliance.
• Applied community guidelines consistently and made accurate moderation decisions.
• Maintained accurate documentation and case notes.
• Handled sensitive and explicit content professionally and confidentially.
• Used internal tools and knowledge resources to make policy decisions.
• Collaborated with cross-functional teams to improve quality and operational efficiency.
• Maintained 95%+ quality while managing high-volume workloads.

MBA - Malla Reddy Institute of Management (2023)

B.Sc. - Singareni Collieries Women's Degree College (2021)