6+ years of professional experience in MIS Reports
Workforce Management (MS Excel, Aegis Dashboard, Google sheets, Plx scripts & Power BI - SQL basics)
Banking Operations - Trade Services and Remittance (Record to Report & Swift Messages)
Experience
Agent Head Count, capacity, utilization, productivity, shrinkage and attrition rates - Asset management vide GUTS ticket - Billing forecast and Invoicing - Roll On/Off process - Roster management - Updating Schedules - Interact & Support - Ops team and Delivery leads - Release Scorecard Agent wise for above parameters - Custom dashboards with auto-refresh (plx/sql scripts) - Golden Set (Pre/Post-Calibration) dashboard to stakeholders - Compute - AHT, Utilization, Queue volume and TAT percentages - Customized dashboards - Ad-hoc activities as per client requirements
