Inventory Loss Prevention Officer - Reliance Retail Ltd - Coimbatore Branch (ALPO)
(2020-03)
Total responsibility of Reliance Retail stores inventory loss prevention key activities
- Taking care of 13 stores in Coimbatore like Digital / smart / E-commerce
- Monitoring the MBQ levels through SAP SOH on daily basis
- Controlling the >90 days non saleable articles & the same has been divert to saleable locations
- Carrying out inventory Audits to all mapped smart Stores on weekly basis
- GRN Audit: Check all GRN entry found in Material IN register (DC & DSD) and tally with 101Mvt
- Dump Audit SAP Entry matching with Dump Register (Both Dry and F&V Dump) MB51 --551 Mvt
- Implement standard control measures such as Audits and other checks for the mapped sites
- Reducing inventory losses by controlling shrink, preventing pilferage and damages to the inventory during operations in a vast sales
- Carrying out detailed investigation and prevention of fraudulent activities in the company, based on inputs obtained or discerned
- Daily Dump monitoring on F&V / Non F&V as per given loses
- System Audit SAP Vs physical stock (Top 50 count) to avoid shrinkage in retail business
- Audit on Electronic Article Surveillance (EAS) System, CCTV recordings, reporting alarm systems, emergency gates, fire exits, equipment working checks etc.
- Responsible for physical security including security personnel, entrance, gates, perimeter etc.
- Responsible for physical security for stores including article protection
- Monitoring on daily movement (In & out) registers of men, material, vehicles and scrap disposal
- Responsible for cash office and cash movement
- Ensuring key protocol including record maintenance according to processes
- Initiate Incident investigations, Investigations Reports, maintain escalation matrix and raise exception reports as per response structures mechanism
- Negative Inventory Verification- Check physical stock verification - Top 10 SKU. Physical count of these articles and reason i.e. GRN Pending/ wrong shrink booked in previous PI/ Contra article sold/ Inventory correction not done
Area Service Manager - HAIER APPLIANCES INDIA P LTD (GI Group) - Coimbatore Branch
(2016-09 - 2020-03)
Managing the end to end Customer Service operations for Coimbatore Branch
- Taking care of ROTN DF services with support of 21 network partners
- Monitoring all service calls has been completed successfully within defined response time by SF's
- Screening the following key parameters every day to all SF's for improving the service performance – 2 Hrs app / SDC / Mob App closure />3D Pending calls /service quality / S.Code / Part TAT
- Audit every completed calls (Happy calls) on daily basis
- Following Up for the part calls which has been indent against Hot order on same day
- Conducting service promotion activities like free service camp in service centers, main dealer places
- Conducting live demonstration with service engineers to improve sales during the festival seasons
- Following with SF's for Punching the RMA submission on time in GSIS
- Coordination with distributor's & dealers to solve their service related issues instantly
- Explain the System and Procedures to the Customers during the happy call
- Identify equal lent spares and educate the franchise to reduce part pending complaint
- Indent fast moving spares to HO for improving same day call closure
- Monitoring TAT'S (city & upcountry installation, Part consumption)
- Sending Daily Report's to NHQ
- Monitoring franchisee regularly for all transactions are routed through System
- Training to engineers and stores person about the new products & technical futures
Asst Manager - WH - RELIANCE JIO INFOCOMM LTD - Coimbatore
(2013-09 - 2016-08)
Responsible for ensuring overall warehouse management for 4G project
- Audit the Material and ensure while the material has been received as per the agreed specification
- Monitoring all PO through SAP and coordinate with vendors for further receipts and plans
- Stacking all materials as per the planned W/H layouts & norms
- Dispatching the material as per the MIN against project request
- Coordinate with vendors to pick the material In time
- Dispatch planning - Handling and arranging the transportation
- Follow up on the same, if the same is not reached on Scheduled Time
- Circulating DPR & weekly, Monthly reports
- Auditing Physical Vs SAP stock every weekend
- Monitoring daily cycle count
- Verify all vendors bill and sending to finance team before deadlines for further billing
- Disposing the scrap material every 3month as per the approved vendor's
Supply Chain Manager - NEC INDIA P LTD - TN & KL Circle
(2009-06 - 2013-08)
Handling Three Project Warehouses & Inventory Audit Management. Client - TATA, IDEA, UNINOR, VIDEOCON
- Drive Customer Satisfaction through regular review of site I&C performance
- Monitoring all import materials based on allotted PO from customer
- Timely capturing of GRNs, Stock Transfers / Issues in SAP & Oracle Receipt & Control of all material's
- Purchasing local material as per customer requirement
- Handling Material Receipt, Material Issue, Dispatch, Inventory Control & Scrap Disposal
- All inbound issues will be cleared on the same day
- End to end Warehousing & logistics responsibility of Telecom products
- Close coordination with all vendors for smooth deliveries, stocks & PO closures
- Monitoring of low stock level
- Monitor dispatch, receipt of re-work material
- Preparing Daily & Monthly MIS Report
- Reconciliation with all warehouse inventories & reporting to our VP every quarterly
Warehouse In charge - BHARTI AIRTEL LTD – SPEAR LOGISTICS - Coimbatore Branch
(2007-09 - 2009-03)
- Preparation of GRN in Oracle for the materials received
- Monitoring and maintenance of ware house operation inventory and logistics
- Interacting with Technical Engineers and arranging the distribution of materials of right quantity at right time and at right place so as to ensure achievement of target set by the organization
- Monitoring of Transporters and Planning for material distribution in the specified time to technical team to take up the project work as scheduled
- Updating the stock status of materials to technical team as well as finance department
- Forwarding the bills / invoices to finance department for payment to vendors after verification
- Preparation of Stock Reports on Weekly & Monthly Basis to the Management as well to the customer
- Follow up regarding faulty items sent for repair to the vendors on fortnightly basis & ensure timely receipts of the same and furnish a report to the organization
- Raising Purchase Orders in Oracle System
Stores In Charge - VIDEOCON CUSTOMER CARE SERVICES - Coimbatore Branch
(2001-06 - 2007-08)
Consumer Electronics & Home Appliances
- Following Up for the Payments, which have been purchased from franchise
- Meeting with franchisee owners to improve & achieve the Service revenue
- Coordinating with Branch Service Manager's, Dealers, Franchise for Service Issues to managing the Service Engineers and the Customers
- Procurements of emergency spares
- Material Reconciliation with our stores, branches and franchise all around TN Circle
- Ensuring the Minimum stock level
- Preparing Stores report on monthly basis
- Training conduct to franchise and stores person about the stores operation
- Indent buffer spares for new launch models
- Handled a stock of around 25crs, with 2500+ Spares material's
- Identify equal lent spares and educate our franchise to reduce customer complaint
- Indent fast moving spares to HO improve our branch revenue target
- Audit (A class) component monthly twice
