Mr Nikhil Soni

Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organised, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives loyalty with friendly and skilled support.

Dynamic seller focused on delivering highest standards customer service. Thinks critically with can-do attitude for successful retail operations. Diligent shop team member skilled with money handling and customer questions.

Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams.

Leads projects, company operations and business growth. Responsible individual brings strong decision-making and relationship management skills to opportunities in debt collection and administration. Offers good attention to detail and conflict-resolution abilities for reliable credit control.

Confident Debt

Collector with excellent work ethic offers skills in billing, chasing and collection. Calm and professional under pressure to achieve positive outcomes. Excellent written and verbal communication skills for productive debtor relations.

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

SALES EXECUTIVE - Vodafone - Vapi, India

(2016-08 - 2017-09)

• Understood customer needs to craft exceptional sales journeys.
• Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
• Achieved and exceeded sales targets in line with client growth across all products and services.
• Built focused new client networks, growing business opportunities and increasing revenue possibilities.
• Fostered positive relationships with customers to enhance loyalty and retention.
• Managed client relationships from early stages of sales process through to post-sales
• Maintained contact with customers throughout sales and pre-delivery process.
• Generated sales forecasts to inform resource allocation and project management.
• Boosted product sales by offering selection guidance to customers.
• Identified prospect needs and offered appropriate products and services.
• Protected customer retention rates by identifying top-priority accounts and at-risk clients and implementing appropriate action.
• Implemented proven networking methods to build strong working relationships with clients and peers.
• Demonstrated products to encourage purchases by showcasing features and benefits.
• Spearheaded multiple high-quality marketing campaigns to increase brand recognition among key audiences.
• Increased revenue through upselling and consistent contract renewals.
• Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.

SENIOR SALES EXECUTIVE - Airtel Store - VAPI, INDIA

(2017-10 - 2019-12)

• Identified prospect needs and offered appropriate products and services.
• Protected customer retention rates by identifying top-priority accounts and at-risk clients and implementing appropriate action.
• Implemented proven networking methods to build strong working relationships with clients
• Understood customer needs to craft exceptional sales journeys.
• Built long-term relationships with customers and generated referrals from existing clients.
• Maintained awareness of latest industry trends, product knowledge and sales techniques.
• Managed client relationships from early stages of sales process through to post-sales
• Generated new leads and opportunities to maximise revenue.
• Qualified prospects to determine future sales possibilities and improve conversion efforts.
• Delivered outstanding after-sales care through regular communication with customers.

SENIOR COLLECTIONS OFFICER - MJS - VAPI, INDIA

(2020-02 - 2023-03)

• Addressed and resolved customer disputes to support favourable collection rates.
• Was Taking Care of Collections from Buckets to Writeoff customers.
• Was looking of products like BL.PL.used car loan and Two wheeler loan.
• was also looking for REPO.
• Exceeded collection target goals with assertive communication and negotiation skills.
• Performed collection of overdue debts, reconciling high-volume account queries.
• Followed company protocols to keep sensitive and financial information secure.
• Conducted investigations to trace and locate debtors.
• Requested and processed charity payments by handling paperwork and correspondence.
• Adapted payment plans to suit individual financial situations.
• Offered debtors assistance with payment planning.

TEAM LEADER - Tata Capital - VAPI, INDIA

(2023-05)

• Here i am looking from Bkt 1 to GNPA portfolio in two wheeler.
• From the Month of joining to till date i have achived all the month end targates.
• Here i also need to handel collection agency and their team so we can achive the targate.
• Supported team to overcome new challenges by forecasting knowledge and skills gaps.
• Led team of 20 to achieve KPI targets and successfully complete assigned projects.
• Trained staff to resolve complaints appropriately to maintain customer satisfaction.
• Resolved employee relations issues and navigated disciplinary proceedings.
• Handled negotiations with outside vendors and service agencies to meet group needs.
• Created classification systems to manage archives.

SSC - ST PATRICK'S SENIOR SECONDARY SCHOOL (2015-01) UDAIPUR RAJASTHAN

HSC - SCIENCE - NIOS (2022-01) INDIA