Deepak -Nil-

Dynamic and results-driven Sales & Client Relations Professional with over 10 years of experience across sales management, customer service, account handling, team leadership, and retail operations. Proven expertise in driving revenue growth, managing client relationships, and mentoring teams toward high performance. Strong background in GST filing, data management, and operational support with the ability to adapt and excel in fast-paced environments.

Sales Manager - Handiman Services Ltd

(2025-03 - 2026-03)

• Leading sales initiatives and managing client acquisition strategies.
• Strengthening customer relationships to enhance retention and service quality.
• Supervising and motivating the sales team to meet organizational goals.

Client Relationship Manager / Account Manager - Datman Ltd

(2023-03 - 2025-02)

• Managed key client accounts ensuring service quality and satisfaction.
• Oversaw customer support functions and resolved escalated issues.
• Improved customer experience and contributed to long-term client retention.

Telesales Consultant - CultFit

(2022-08 - 2023-02)

• Responsible for outbound sales and membership conversions.
• Engaged with prospective customers to explain products and drive sign-ups.

Escalation Supervisor - Standard Chartered

(2019-07 - 2021-10)

• Managed escalation cases ensuring quick resolution and customer satisfaction.
• Supported cross-functional teams to improve service processes.

GST Filing Specialist - ClearTax

(2017-08 - 2018-11)

• Handled GST filings for businesses, CA firms, and entrepreneurs.
• Led a small team to deliver 100% support to GST-registered clients.
• Provided expertise in tax compliance and handled customer queries.

Senior Executive - AEGIS

(2015-06 - 2017-05)

• Conducted background verification for U.S. employees.
• Recognized as a star performer for consistently meeting daily targets.

Executive - Xphase (Selfinity)

(2013-11 - 2015-05)

• Engaged in sales for gas and electricity supply to U.S. consumers.
• Educated customers on cost-saving options during peak usage seasons.

Diploma in Mechanical Engineering - Mechanical Engineering - Karpagam Polytechnic College

SSLC - G. Ramaswamy Naidu Matric Higher Secondary School