Mrinal Sinha

Senior operating leader with 19+ years of experience building, scaling and transforming Global Capability Centers across financial services and technology domains. Led end-to-end GCC setups and scaled operations from inception to 700+ employees, institutionalizing governance, performance control and margin discipline. Experienced in leading large cross-functional teams, delivering EBITDA impact and driving digital modernization.

Targeting GCC Head, Country Lead and Enterprise Operations roles within India.

Associate Partner at Summit Consulting (An ANSR Company) (2023-07 – Present)

• Lead multiple zero-to-scale GCCs/Captives for PE-backed and listed enterprises, establishing and scaling India-based operations across full cross-functional ownership (up to 700+ employees at peak scale). Provide cross functional oversight across the lifecycle of the expansion of GCCs.
• Direct legal entity formation, finance & compliance, real estate, talent strategy and performance governance, converting expansion mandates into margin-accretive operating businesses.
• Head of Site Operations, BaseCamp: Lead a first-of-its-kind incubation sandbox where North American and European firms launch and de-risk India operations prior to full standalone scale-up and entity transition.

Director of Operations at RealPage India (2020-05 – 2023-07)

Led a 300+-member cross-functional operation supporting a $25M-$30M annualized digital product portfolio within a SaaS delivery environment, with accountability for operating performance, margin discipline and service governance.

• Directed revenue-aligned production teams (~180 FTE) deliver high-volume digital assets daily while ensuring SLA adherence, capacity planning and cost control.
• Oversaw enterprise implementation teams responsible for client onboarding and lifecycle integration, strengthening customer retention and operational continuity.
• Held accountability for business unit operating performance, including cost base management, margin strategy and stakeholder alignment across product and commercial functions.
• Led a 10-member Operational Excellence PMO delivering ~$3M in annual cost savings through automation, process redesign and digital efficiency initiatives.

Senior Manager at RealPage India (2016-10 – 2020-04)

Operational Excellence India Head. As a Master Black Belt in LSS, was responsible for meeting organizational cost-saving targets via appropriate process reengineering and automation interventions. Planning & managing 'quality' training programs across multiple RealPage locations. Responsible for compliance with Global BCP standards by the India site.

Manager Business Transformation at Berkadia India (2015-08 – 2016-10)

• Established and led the Quality Assurance & Process Improvement function, designing performance metrics, MIS frameworks and governance standards across financial services operations.
• Implemented structured process improvements and automation initiatives to strengthen delivery accuracy, compliance and operational efficiency.
• Drove capability-building through training & performance calibration programs aligned with institutional service standards.

Assistant Manager Performance Excellence at Ernst & Young (2007-05 – 2015-08)

Progressed over 8 years from F&A operations leadership into cross-border external consulting and enterprise transformation roles within financial services.

• Managed core F&A delivery functions (AP, AR, Billing, Revenue Recognition), building foundational expertise in financial controls and enterprise workflows.
• Moved into Performance Excellence, leading multi-disciplinary internal consulting initiatives across EY service lines, driving structured process and governance transformation.
• As Lean Six Sigma Black Belt, led cross-border external engagements focused on operational excellence, digital transformation and financial services performance improvement.
• Delivered major banking transformation mandates, including operational redesign for one of the largest Islamic banks globally

Executive MBA in Business Analytics – NMIMS (2020-01 – 2021-12)

Bachelor's in Commerce in Accountancy – Vinoba Bhave University (2003-01 – 2006-12)