Senior Compliance Officer at Allied and Clinical (2026-04 – Present)
- Managed the end-to-end compliance process for Healthcare Assistants (HCAs), Registered Nurses (RGNs), Mental Health Nurses (RMNs).
- Ensured candidates met NHS, private healthcare, and framework compliance standards before deployment.
- Verified Right to Work documents, passports, visas/BRPs, share codes, proof of address, and identification documents.
- Processed and monitored AccessNI and Garda Vetting applications, ensuring timely renewals.
- Verified professional registrations with the NMC, and HCPC regulatory bodies, monitoring expiry dates and renewal requirements.
- Reviewed employment history, identified and obtained explanations for CV gaps, and ensured complete employment records from the age of 16 where required.
- Obtained, verified, and documented professional references in accordance with NHS Employers and client compliance standards.
- Reviewed Occupational Health reports, immunisation records, EPP status, and Fit-to-Work certificates to ensure clinical compliance.
- Audited mandatory online and practical training certificates, including Basic Life Support (BLS), Manual Handling, Fire Safety, Safeguarding, Infection Prevention & Control, PMVA/MAPA, Medication Management, and other client-specific training.
- Maintained accurate candidate records using compliance databases and recruitment systems, ensuring all documentation was current and audit-ready.
- Tracked document expiry dates and proactively contacted candidates to obtain renewed certificates before expiry.
- Liaised with candidates, recruiters, Occupational Health providers, referees, and training providers to resolve outstanding compliance issues.
- Conducted detailed compliance checks in line with client-specific policies.
- Prepared candidates for onboarding by ensuring all mandatory compliance documents were completed before first placement.
- Produced compliance reports, monitored outstanding documentation, and updated recruiters on candidate progress.
- Ensured compliance with GDPR and maintained strict confidentiality when handling sensitive candidate information.
- Worked to strict deadlines while managing a high-volume candidate pipeline and maintaining excellent attention to detail.
- Supported continuous improvement of compliance processes to enhance efficiency and maintain high-quality standards.
Senior Compliance Officer at IMS Group (2023-08 – 2026-04)
Offshoring services (Client: Triple West Medical, UK). Triple West Medical is a UK-based healthcare recruitment agency specializing in placing qualified Doctors, Nurses, and Allied Health Professionals within NHS Trusts and private healthcare facilities across the United Kingdom. Responsible for overseeing comprehensive compliance and onboarding operations for healthcare professionals, ensuring seamless placements and strict adherence to NHS standards and UK healthcare regulations.
- Lead end-to-end compliance documentation management for healthcare professionals including Doctors and Nurses, ensuring adherence to placement deadlines and NHS Employers standards.
- Verify GMC registration status for doctors and NMC registration for nurses using official online registers, confirming registration numbers, qualification details and revalidation status.
- Manage Enhanced DBS verification processes including certificate validation, DBS Update Service checks, disclosed information review, and expiry tracking for all healthcare candidates.
- Conduct comprehensive Right to Work verification by checking passports, visas, biometric residence permits, settled status, and using Home Office online verification service for share code validation.
- Verify mandatory training certificates from accredited providers.
- Review and validate require immunization records.
- Collect and verify professional references from previous employers, confirming employment dates, job titles, performance, conduct, reason for leaving, and suitability for healthcare roles.
- Create and maintain comprehensive audit-ready compliance file packs ensuring all mandatory documents are present, verified, current, and organized according to NHS framework standards.
- Implement and manage systematic expiry tracking systems for professional registrations, DBS checks, visas, training certificates, and immunizations to ensure continuous compliance throughout placements.
- Liaise effectively with candidates, recruitment consultants, account managers, NHS Trusts and private clients to ensure timely documentation submission and issue resolution.
- Identify, escalate, and resolve non-compliance issues including missing documents, expired certificates, registration lapses, and documentation discrepancies in alignment with NHS guidelines.
- Prepare comprehensive compliance documentation, evidence packages, and weekly performance reports for internal reviews and external audits, achieving zero non-conformity outcomes.
- Develop and implement compliance SOPs, checklists, and workflow processes to streamline onboarding operations and improve work efficiency.
- Ensure full compliance with NHS Employers standards, NHS frameworks including HTE and CCS, UK healthcare legislation, GDPR requirements, and internal company policies.
Compliance Officer at QX Global Group (2022-12 – 2023-07)
Client: HCL Doctors, UK. HCL Doctors is a UK-based healthcare recruitment agency specializing in the placement of Doctors, Locum GPs, and medical professionals within NHS Trusts, private hospitals, and healthcare facilities across the UK. Managed candidate compliance documentation and verification processes for HCL Doctors' healthcare recruitment operations, ensuring regulatory adherence and smooth onboarding for medical professionals.
- Maintained and monitored compliance status for active healthcare professionals ensuring continuous adherence to NHS standards and client requirements throughout their placements.
- Tracked and managed expiry dates for GMC registrations, NMC registrations, DBS checks, Right to Work documents, mandatory training certificates, and immunization records for all active candidates.
- Contacted candidates proactively via email, phone, and messaging platforms to request renewal documentation and follow up on expiring compliance items before lapse dates.
- Verified renewed and updated compliance documents including professional registrations, DBS certificates, training certificates, and visa extensions to ensure continued placement eligibility.
- Maintained accurate and up-to-date compliance records within client CRM systems, ATS platforms, and compliance databases ensuring data integrity and audit readiness.
- Generated and distributed compliance status reports highlighting upcoming expirations, outstanding renewals, and non-compliant candidates to recruitment consultants and account managers.
- Liaised with candidates to provide guidance on renewal processes, regulatory requirements, and documentation submission procedures.
- Escalated urgent compliance maintenance issues including registration lapses, expired DBS checks, and visa expirations to senior compliance officers and management for immediate action.
- Conducted periodic compliance audits on active candidate files to identify gaps, expired documents, and areas requiring immediate attention.
- Coordinated with external verification bodies, professional regulatory authorities including GMC and NMC, and training providers to verify renewed credentials and obtain updated documentation.
- Ensured all compliance records remained current, accurate, and aligned with NHS regulatory requirements, client specifications, and framework standards throughout candidate placements.
- Supported smooth transition of compliance maintenance processes by documenting procedures and creating tracking templates for team use.
Insurance Verification Specialist at Beanbite (2019-06 – 2022-12)
Client: Spring Cypress Dental, USA. Spring Cypress Dental is a US-based dental practice located in Texas, offering comprehensive dental services including general dentistry, cosmetic procedures, and specialized treatments to patients across the community. Performed comprehensive insurance eligibility verification and benefits analysis for Spring Cypress Dental patients, ensuring accurate coverage information for treatment planning and billing processes.
- Verified insurance eligibility and dental benefits for new and existing patients using phone calls and payer websites.
- Reviewed and confirmed coverage details including plan effective dates, frequency limitations, waiting periods, annual maximums, deductibles, co pays, and non covered services.
- Accurately documented verified insurance information in the dental management system to support treatment planning and billing processes.
- Contacted insurance providers directly to clarify ambiguous, incomplete, or missing coverage information.
- Identified, escalated, and resolved issues such as inactive policies, coverage lapses, or unclear benefit rules with appropriate internal teams.
- Maintained strict confidentiality and HIPAA compliance in handling patient insurance and health information.
- Consistently met or exceeded daily productivity targets, verification accuracy standards, and team KPIs.
- Supported claims submission and billing teams by ensuring verified insurance information was complete, up to date, and audit ready.
