Mukesh Ambhore
Customer Service & Retail Support Professional
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About
Customer-focused retail and hospitality professional with hands-on experience in cashiering, floor support, and food service operations. Skilled at handling billing and POS transactions, resolving customer queries calmly, and maintaining smooth store operations during high-footfall periods. Known for reliability, clear communication, and a strong work ethic — looking to bring the same standard of service to freelance and short-term customer support engagements.
Experience
Cashier & Floor Support Staff - Shoppers Stop Pvt Ltd
(2024-04 - 2024-12)
- Processed daily billing and cash/card transactions accurately for a high-volume retail store.
- Assisted walk-in customers with product location, sizing, and purchase decisions on the floor.
- Handled customer queries and minor complaints at the counter, escalating issues where needed.
- Coordinated with team members to keep checkout lines moving efficiently during peak hours.
Chef - Chai Pila
(2023-01 - 2024-02)
- Managed food preparation and order turnaround in a fast-paced, customer-facing environment.
- Communicated directly with customers to confirm orders and handle special requests.
- Maintained hygiene, quality, and consistency standards under daily time pressure.
Education
B.A. - English - Siddharth Arts and Science College
Diploma - Hospitality & Travel Customer Service (HTCS) - Frankfinn Airhostess & Hospitality Institute (2022)
12th Standard - Chatrapati Shivaji Maharaj High School (2021)
10th Standard - Chatrapati Shivaji Maharaj High School (2019)
