Mukesh Tondwal

Warehouse and Inventory Management professional with 9+ years of experience across Amazon and Rentomojo, with strong hands-on experience in Inbound, Outbound, Inventory Management and ICQA operations. Experienced in GRN, receiving, putaway, storage, picking, packing, dispatch, QC/QA, WMS and Last Mile coordination. Experienced in handling 200–240 manpower at Amazon and 70–80 manpower at Rentomojo.

Skilled in inventory accuracy, cycle counting, bin audits, inventory ageing, shortage/excess investigation, SOP adherence, SLA/KPI tracking, MIS, RCA, 5S and process improvement, with strong focus on productivity, quality, stock availability and timely dispatch. Comfortable with Basic Computer operations, MS Excel, Google Sheets, ERP, WMS and FC Console tools for warehouse operations and inventory management.

Warehouse / Operations - Rentomojo Limited - Noida

(2023-04)

• Manage day-to-day warehouse operations covering inbound, storage, inventory, picking, packing, dispatch, returns and QC activities.
• Ensure SOP compliance across warehouse activities and guide team members on correct process execution and quality standards.
• Ensure QA/QC checkpoints are followed during receiving, storage, picking, packing and dispatch to maintain process and product quality.
• Perform QC checks during receiving and operations to identify shortage, excess, wrong SKU, damage and quality deviations, with proper escalation.
• Follow GRN and receiving process by verifying SKU, quantity, product condition and supporting details before stock confirmation.
• Handle and coordinate a team of 70–80 manpower across operational activities, ensuring attendance, productivity, discipline and task allocation.
• Monitor inventory accuracy through cycle counts, bin audits, stock reconciliation, location correction and investigation of stock mismatches.
• Coordinate RVP, replacement, repair/RnM and full-case closure activities with QC, warehouse, vendor and last-mile teams.
• Track operational SLA/KPI, ageing, pending cases and dispatch readiness; escalate issues and drive timely closure.
• Support manpower planning, workload balancing, dock management and space utilization to maintain smooth daily operations.
• Handle product damage, shortage, overage, wrong-product and QC issues through RCA, documentation and corrective action.
• Work with WMS/ERP and operational portals for stock movement, PID/product traceability, inventory updates and reporting.
• Drive 5S, SOP compliance, housekeeping and process discipline across operational areas.
• Coordinate with transport and last-mile teams to reduce dispatch delays and ensure required stock is available for planned vehicles.

Problem Solver (PS) | FC / Warehouse Operations - Amazon.in

(2017-12 - 2023-03)

Worked as a Problem Solver (PS), handling inbound, outbound, inventory and ICQA exceptions, investigating process gaps, performing RCA and coordinating timely issue resolution with relevant teams.

• Managed high-volume fulfilment-centre operations across inbound, outbound, inventory, dispatch and order processing.
• Handled 200–240 manpower across shifts and operational functions, including work allocation, productivity monitoring and daily performance follow-up.
• Managed inbound receiving, stowing/putaway, picking, packing, sortation and dispatch activities as per SOP and SLA requirements.
• Worked with team members on quality compliance, process audits and corrective actions based on operational gaps.
• Followed QC/QA checkpoints and SOPs to reduce process errors, wrong-product movement, damages and inventory discrepancies.
• Supported GRN and receiving controls by verifying received quantity, SKU/product condition and system records before putaway.
• Monitored productivity metrics such as TPH/UPH, quality, backlog and ageing, and took corrective action to meet daily targets.
• Maintained inventory accuracy through cycle counts, bin audits, reconciliation and investigation of quantity/location discrepancies.
• Supported cross-dock and dispatch operations, vehicle readiness, dock coordination and last-mile handover.
• Used WMS and operational reports to monitor process performance, identify gaps and improve execution.
• Worked on 5S, process compliance, RCA and continuous improvement initiatives to improve operational efficiency.

B.Sc. - Maharshi Dayanand University (MDU), Rohtak

B.Ed. - Indira Gandhi University (IGU), Rewari / Modern Indian College of Education