Muktak Swami

Strategic Operations Leader with 12+ years of proven expertise in driving operational excellence across global markets. Currently serving as Head of Operations at Salesera Private Limited, managing cross-functional teams across sales, marketing, finance, HR, and business development. Additionally providing consultancy services to clients for enhancing digital presence, optimizing customer journeys, and streamlining digital platforms.

Demonstrated success in scaling businesses, implementing data-driven process improvements, and delivering measurable ROI. International exposure spanning Energy, Digital News, Healthcare, Real Estate, and E-commerce sectors with a track record of transforming operations and accelerating growth.

Head of Operations at Salesera Private Limited (2022-05 – Present)

• Spearhead global business operations across Process, HR, Marketing, Administration, Accounts, and Sales, driving efficiency and operational excellence
• Deliver strategic insights to C-suite through comprehensive business performance analytics and executive presentations using advanced data visualization
• Digital Strategy Consulting: Provide consultancy services to clients for improving digital presence, optimizing customer journey on websites, and streamlining digital platforms for enhanced user engagement and conversion
• Design and implement scalable operational procedures, maximizing business efficiency while supporting distributed global teams
• Orchestrate business development initiatives including lead generation, stakeholder engagement, deal negotiation, and client onboarding processes
• Direct international recruitment operations, managing end-to-end hiring process and talent acquisition across multiple regions
• Negotiate strategic vendor partnerships achieving 25% cost optimization while maintaining service quality standards

Analyst at GlobalData Plc (2021-11 – 2022-04)

• Executed advanced research methodologies for global Solar PV industry database management and analysis
• Produced high-impact monthly syndicate reports and client deliverables driving strategic decision-making
• Lead comprehensive market research initiatives maintaining global database of industrial and commercial Solar PV plants with 500+ active projects
• Collaborated with cross-functional teams ensuring timely delivery of research insights with 98% accuracy rate
• Managed complex data sets and maintained client relationships resulting in 95% client retention

Assistant Operations Manager at The Buttonwood Tree (2021-11 – 2022-04)

• Managed day-to-day global operations across process, HR, marketing, administration, and vendor management
• Developed comprehensive MIS frameworks and analytical dashboards for executive decision-making
• Implemented RASCI and WBS methodologies improving project delivery timelines by 30%
• Collaborated across teams to enhance operational efficiency and ensure compliance with business processes
• Managed budgeting, expense tracking, and financial reporting
• Coordinated recruitment, onboarding, payroll, and employee lifecycle processes
• Conducted market research to support strategic decision-making and service improvements
• Led critical incident management, ensuring rapid response, issue resolution, and minimal business disruption during operational challenges and high-risk situations

Solar PV Plants Consultant at Channel Partner (2019-11 – 2020-11)

• Developed and executed business development strategies achieving 120% of annual sales targets
• Managed complete sales cycle from lead generation to deal closure, converting 35% of qualified leads
• Collaborated with technical teams ensuring accurate project design and competitive pricing strategies
• Oversaw warehouse and inventory management of Solar PV equipment, optimizing stock control, logistics coordination, and material availability

Analyst at GlobalData Plc (2014-11 – 2018-10)

• Led research operations for Oil & Gas industry database maintaining data accuracy exceeding 95%
• Managed and mentored team of 4 analysts, ensuring timely delivery of monthly reports and client deliverables
• Implemented quality control processes reducing errors by 40% and improving client satisfaction scores

Master of Business Administration in MBA – University of Petroleum & Energy Studies (UPES) (2013)

B.Tech in Mechanical Engineering – Jaipur Engineering College & Research Centre (JECRC) (2010)