IT Change & Release Manager - CGI Information Systems and Management Consultants Private Limited
(2016-05 - 2026-01)
Lead IT Change & Release Manager with 9+ years at CGI, serving as Senior Release Coordinator for major global accounts including Bell Canada and Shell. Specialized in orchestrating end‑to‑end software delivery across hybrid on‑premises and cloud environments, with deep expertise in ITSM functions and tools such as ServiceNow, HPSM, BMC Remedy, SharePoint, and Ensemble. Strong command over enabling structured Change Management processes, Agile delivery, and Azure DevOps practices while managing complex enterprise releases and coordinating with cross‑functional teams.
- Acting as the central "traffic controller" between Development, QA, Operations, and business stakeholders to ensure conflict-free release schedules and controlled change implementation.
- Chaired Change Advisory Board (CAB) meetings with full authority over release governance—presenting Release Scope, Risk Assessments, and Rollback Plans, and acting as the primary gatekeeper for production environments. Strengthened decision discipline by enforcing strict entry/exit criteria and Go/No‑Go controls, contributing to a sustained reduction in release‑related incidents and higher production stability.
- Manage the Master Release Calendar for large‑scale enterprise portfolios, orchestrating deployments across DEV, TEST, UAT, and PROD while eliminating schedule conflicts between parallel development streams—significantly improving release predictability and cross‑team alignment.
- Led the release coordination for large-scale On-Premises to Azure Cloud migrations, managing hybrid deployment models and ensuring data integrity during critical infrastructure shifts.
- Successfully planned and executed 1000+ deployments across environments. Engineered automated Quality Gates and Approval workflows within Azure DevOps pipelines, ensuring builds paused for required validations, UAT sign-offs, and release readiness checks before Production deployment.
- Retrospectives: conducting post-release reviews to gather lessons learned. tracking metrics like "Deployment Timelines" or "Mean Time to Recovery" (MTTR) to optimize future release cycles.
- Coordinated critical "Cutover" and "Hypercare" phases for major releases, leading cross-functional War Rooms to triage immediate post-deployment issues and ensure minimal business disruption.
- Supported audit and compliance activities by providing release documentation, change records, deployment evidence, and post-release reports to internal and external auditors.
- Strengthened delivery quality by improving defect tracking discipline within ALM tools, ensuring timely triage, clear ownership, and faster resolution cycles across project teams.
- Leveraged AI-based insights to analyze historical release data, identifying bottlenecks in the approval chain and optimizing the 'Code-to-Production' lead time.
PMO Coordinator/Operations - Mphasis (an HP Company)
(2012-06 - 2015-08)
Project Coordination Specialist (3+ Years at Mphasis): Managed PMO activities including milestone tracking, resource allocation, and schedule monitoring to ensure adherence to project timelines and core objectives.
- Operational Reporting: Generated and analyzed weekly status reports, financial metrics, and compliance dashboards, providing actionable insights to senior management for informed decision-making and project oversight.
- Process Adherence: Monitored project execution against organizational standards and governance frameworks, ensuring documentation consistency, compliance readiness, and adherence to audit requirements.
- Stakeholder Communication: Facilitated structured communication between technical teams, operations, and management to identify risks early, resolve dependencies, and improve operational workflow efficiency.
- Improved project delivery efficiency by 25% by streamlining cross‑team coordination, tightening milestone governance, and standardizing reporting rhythms, reducing delays, minimizing rework, and directly contributing to higher operational productivity across multiple portfolios.
