Munindra Saikia

A result-oriented professional with nearly 12 years of experience in the telecommunications sector, concentrating on electronic and communication systems, particularly in the areas of network management and optimization. Direct FTTx operations in the role of Assistant Manager at Reliance Jio, guaranteeing optimal network performance and effectively addressing site outages throughout the North Eastern region. Cultivated a diverse array of skills in network integration, troubleshooting, and customer relationship management, consistently showcasing the skill to improve operational efficiency and elevate service delivery standards.

Realized substantial enhancements in network reliability and customer satisfaction by adeptly managing site outages and implementing proactive troubleshooting strategies in the current position. Exhibit outstanding leadership skills by promoting teamwork among cross-functional groups, facilitating project success, and improving service quality in demanding situations. Hold extensive expertise in the design and implementation of FTTx networks, employing sophisticated software applications like AutoCAD and ArcGIS to ensure successful project execution.

Initiated and led a project that achieved a decrease in site outage response time, markedly boosting overall network availability and enhancing customer satisfaction levels. Demonstrate proficiency in configuring and maintaining a variety of network products, such as OLT and ONT, to guarantee peak performance and reliability within FTTH networks.

BA Lead - Tejas Networks - Arunachal Pradesh

(2024-06)

• Successfully executed integration and commissioning of New Saturation and IX.2 4G sites, ensuring timely rollout and network readiness.
• Proficient in clearing CEF, RAC, and RRH alarms. Skilled in identifying root causes and implementing corrective actions to restore network performance.
• Managed end-to-end logistics for new site deployments, including transportation of materials from warehouse to site and recovery of faulty equipment for repair.
• Oversaw and supported all activities related to establishing and maintaining site connectivity, ensuring minimal downtime and optimal performance.
• Spearheaded integration and commissioning of new Saturation and IX.2 4G sites, ensuring seamless rollout and readiness ahead of schedule.
• Demonstrated proficiency in resolving CEF, RAC, and RRH alarms by identifying root causes and implementing corrective measures, directly improving network stability.
• Streamlined logistics for site deployments, managing transportation of materials and recovery of faulty equipment, which reduced delays and optimized resource utilization.
• Oversaw connectivity establishment and maintenance across sites, minimizing downtime and ensuring consistent high-performance service delivery.
• Coordinated cross-functional teams and site activities, reinforcing operational discipline and driving successful project execution under challenging conditions.

FTTx Assistant Manager - Reliance Jio Infocomm Limited - Lumding

(2018-09)

• Producing fiber-related schematics using ArcMap/GIS 2012/2014, ensuring precision in network design.
• Engineering FTTx network designs utilizing AutoCAD for optimal infrastructure planning.
• Directing all aspects of planning and execution for FTTx (Fiber to the X) deployments.
• Managing configuration, installation, and ongoing maintenance of key network components, including OLT and ONT for FTTH networks.
• Conducting thorough quality assurance and acceptance testing for Optical Line Terminals (OLT).
• Coordinating for site location selection and ensured site readiness for OLT (Nokia) installation.
• Strategically planning and sourcing essential equipment, including L2 switches, routers, MDS, AG1, and ONTs.
• Coordinating software upgrades and network link provisioning for new site rollouts, collaborating with project teams to achieve monthly objectives.
• Diagnosing and resolving alarms, faults, and issues at GSM sites, encompassing BTS and microwave transmission systems, thereby improving overall network reliability.
• Leading operational and maintenance tasks for Radio Network Controllers (RNC) and NodeB integration, guaranteeing peak performance of 3G networks.
• Steering RF optimization and joint surveys at tower sites, working in conjunction with field engineers to improve network coverage and performance.
• Evaluating performance metrics, including call drop rates and throughput, while executing corrective measures to enhance service quality.
• Collaborating closely with vendors and engineers to ensure seamless and accurate equipment installation.
• Monitoring and resolving customer complaints within prescribed turnaround times (TAT).
• Managing material reconciliation processes and coordinated procurement of necessary materials.
• Diagnosing and resolving OTR-related issues to maintain network integrity.
• Addressing and resolving fiber cut issues promptly, ensuring minimal service disruption.
• Driving comprehensive link loss testing, LSPM drum testing, OTDR testing, and fiber splicing for network optimization.
• Coordinating with riggers for tower transmission troubleshooting and collaborated with Aster Teleservices for DG/AC/power plant maintenance.
• Providing complete site maintenance, including external alarm termination, periodic preventative maintenance (PM), and resolution of network service-affecting faults.
• Achieved a notable reduction in site outage response time by 99.9%, leading to a marked improvement in network availability and customer satisfaction levels.
• Led a project that resulted in the installation and integration of 222 new 4G LTE sites for USOF, expanding network coverage and increasing capacity.
• Enhanced customer complaint resolution rates by 95% through efficient management and prompt responses to service-related issues.

Samsung Site Engineer - Samsung India Electronics Pvt. Ltd. - Itanagar

(2016-02 - 2018-09)

• Provided training on IP-20N (Ceragon) systems, enhancing team knowledge and operational efficiency in network management.
• Executed RF optimization and joint surveys at tower sites, contributing to improved network performance and customer satisfaction.
• Collaborated closely with the Projects team to ensure timely completion of monthly targets for upcoming sites.
• Diagnosed and resolved alarms, faults, and issues across GSM sites, including BTS, MW, and transmission systems.
• Addressed major alarms by escalating to the relevant stakeholders or resolving through remote access solutions.
• Managed the troubleshooting and rectification of various system alarms to ensure operational continuity.
• Provided specialized training on the IP-20N (Ceragon) for technical proficiency.
• Conducted RF optimization, Radio Frequency (RFR) analysis, and joint surveys at tower sites to enhance network performance.
• Executed installation and integration processes for Jio 4G network infrastructure, ensuring seamless deployment.
• Successfully integrated 300 new sites into the Reliance Jio 4G network, enhancing service availability and customer experience.
• Achieved a 98% reduction in alarm response times through the implementation of proactive monitoring and troubleshooting strategies.

Field Engineer - Ericsson India Pvt. Ltd. - Itanagar

(2014-08 - 2016-02)

Data Entry Operator - Infotech Solution Pvt. Ltd. - Bomdila

(2014-02 - 2014-08)

Bachelor of Technology - ECE - North-Eastern Hill University (2013)

12th - Assam Higher Secondary Education Council (2009)

10th - Board of Secondary Education, Assam (2007)