Senior Customer Care Executive
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Looking for an excellent opportunity where my experience and skills can be fully utilized to the maximum benefit of the organization in the field, where I have experience.
Senior Customer Care Executive - Tata Business Support Services - Hyderabad
(2010-07 - 2013-11)
Handling Inbound calls and queries about the process like the cost of the monthly package. Balance in the account, if they are not able watch channels send the field executive. If required we out call the field executives and call back to the customer when the field executive will come assuring the issue will be rectified.
Customer Care Executive - GE or Synchrony Financial - Hyderabad
(2014-03 - 2016-01)
Handling inbound calls and verification done before going into the account. If the verification is not completed inform them to call back with the required information in a polite way. If the verification is completed then we should inform about the duration of the loan, how much they need to pay every month, if there is any late fee informing clients, if there was issue from our end we go ahead and reverse it.
We also assure that the credit score are corrected. Delight the client for excellent service.
Customer Care Executive - HSBC - Hyderabad
(2019-02 - 2021-06)
Handling inbound calls and queries about the debit and credit card related transactions, dispute, and fraud, lost and stolen and raising complaints.
Fraud Specialist - J.P. Morgan
(2022-08-10 - 2025-08-24)
Senior Analyst - ADP
(2025-08-26 - 2026-02-23)
Intermediate - Bhavans Sri Aurobindo Junior College (2009)
SSC - ST Joseph High School (2006)
B.com (computers) - Computers
