Harapriya Panda

To work in an organization, where innovation and excellence is the way of life, so that my potential & skills will be used to achieve the organization's goal.

Senior Customer Care Executive - BPO Convergence pvt.ltd

(2017-05-17 - 2022-10-10)

• Answer calls professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Process orders, forms and applications.
• Follow up to ensure that appropriate actions were taken on customers requests
• Refer unresolved customer grievances or special requests to designated departments for further investigation.

Customer Care Executive - Tech Mahindra Pvt.ltd

(2016-11-15 - 2017-05-01)

Store Manager - Shopping Mart

(2022-11-12 - 2023-05-15)

Board of secondary education - PKD girl's high school (2013)

Intermediate - Subhadra Mahatab Mahabidyalaya (2015)

Graduation - Arts - Subhadra Mahatab Mahabidyalaya (2018)