Muskan Dwivedi

Investigation Specialist with 1.5+ years of experience detecting and mitigating buyer and seller abuse across MENA marketplaces (UAE, Saudi Arabia, Egypt, Turkey). Consistently handles 800+ daily investigations at 97%+ accuracy with minimal escalation. Proven ability to absorb additional workstreams, develop independent detection heuristics, and support quality audits. Currently building a fraud analytics portfolio applying investigation logic to SQL, Excel, and Power BI.

Investigation Specialist at Amazon (2025-07 – Present)

• Investigate 800+ buyer abuse cases daily across 4 MENA marketplaces, analyzing account behavior, activity patterns, and concession history to detect fraud and policy violations.
• Maintain 90%+ investigation accuracy with one of the lowest escalation rates on the team, consistently meeting SLA targets.
• Absorbed an additional investigation workstream from another team, including review and action on confirmed abusive account IDs — expanding scope without impact to primary throughput.
• Process 100+ cross-team case files daily under SLA through internal tooling, in addition to core caseload.
• Act as backup point of contact during planned absences, managing escalations and ensuring uninterrupted investigation coverage.
• Developed independent investigation heuristics beyond standard SOPs to improve detection accuracy and reduce false negatives.
• Maintain audit-ready investigation records; assist senior team members with periodic quality reviews and documentation.

Transaction Risk Investigator at Amazon (2024-06 – 2024-12)

• Investigated seller listings across international marketplaces, analyzing seller behavior and marketplace data to identify policy violations and assess risk levels.
• Evaluated seller appeals against SOPs, making time-sensitive decisions to remove abusive listings, issue warnings, or approve/deny appeals.
• Collaborated with cross-functional teams to maintain investigation quality while consistently meeting productivity and accuracy targets.

Assistant IT Coordinator at Umangot Solar (2023-12 – 2024-05)

• Cleaned and organized customer lead data in Google Sheets by removing duplicates and correcting errors, improving sales team efficiency.
• Supported IT team with task tracking, file management, and intern onboarding.

Web Application Developer (Intern) at Afucent Technologies (2023-03 – 2023-05)

• Built and tested responsive front-end components using HTML, CSS, and JavaScript; participated in code reviews.

Bachelor of Computer Applications in BCA – Shri Ramswaroop Memorial University (2020 – 2023)