Shyam Prasad

Detail-oriented Investigation Specialist with over 2 years of experience at Amazon and fin-tech environments specializing in fraud detection, risk mitigation, transaction monitoring, and policy compliance. Proven track record in analyzing complex, high-risk account telemetry, executing root cause analysis, and utilizing data tools including SQL, Python, and Advanced Excel to protect platform integrity. Demonstrated ability to maintain 99% SLA compliance and 98% quality accuracy while processing 1,000+ complex cases monthly in high-volume, fast-paced environments.

Investigation Specialist - Amazon

(2022-03 - 2023-12)

• Executed deep-dive fraud investigations on high-risk buyer/seller accounts, leveraging internal data tools, SQL queries, and pattern recognition to minimize financial loss.
• Managed high-volume caseloads of 1,000+ complex accounts per month, consistently achieving a 98% decision accuracy rate.
• Maintained 99% SLA compliance across strict turn-around times while adhering strictly to global Standard Operating Procedures (SOPs).
• Conducted detailed Root Cause Analysis (RCA) on fraud trends and system gaps, delivering actionable insights to cross-functional risk and operations teams.
• Partnered with internal legal, trust, and safety teams to resolve customer escalations, mitigating risk while preserving customer trust and platform reputation.
• Recognized with the Amazon "On the Spot (Team) Award" for operational excellence, as well as multiple Best Performer and Weekly Runner-Up awards.

Analytical & Policy Research Specialist - Independent

(2024-01 - 2026-05)

Independent Professional Development

• Dedicated 2+ years to rigorous research and analytical preparation for national Civil Services Examinations, developing advanced capabilities in public policy, economics, governance, and ethics.
• Synthesized large volumes of complex data, legislative frameworks, and current affairs into structured analytical reports and decision-making models.
• Enhanced critical thinking, structured writing, risk evaluation, and time management skills under tight milestones.

Assistant Processing Officer - One Roof Private Limited

(2021-11 - 2022-03)

• Processed and evaluated high-volume insurance claims and customer profiles while enforcing strict organizational compliance and data verification standards.
• Coordinated cross-functionally with client teams to resolve operational bottlenecks, delivering timely resolution and high customer satisfaction scores.

Bachelor of Engineering (B.E.) - Computer Science - St. Peter's Institute of Higher Education and Research (2021-08)

Higher Secondary Education - R.M.K. Higher Secondary School (2016-03)