MBA | HRM | Sr. CS associate in amazon +4 years
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MBA graduate sr. CSA
+4 years of experience
09/2018 - 03/2023, Bengaluru
Managed and listened the issues of customers.
Responsible to handle the queries in a calm way.
Made daily work plan to ensure the quality services.
Managed conflicts, Disputes, and challenging situations.
Resolved 300+ weekly customer inquiries via phone and email, consistently exceeding targets.
Have been a part on specialized system for following up with unsatisfied customers, reducing customer churn.
Trained and mentored many new employees on conflict resolution and process.
Expert in understanding the business requirement. Excellent in identifying the need of organization. Excellent in understanding and analyzing human
Masters in Business Administration (MBA)
Narsee monji institute of management studies
01/2021 - 02/2023,
Employee orientation • Talent management • Talent acquisition • Strategic planning • Labor cost analysis •
Performance management, Operations management •
Risk analysis • Operational risk management • ATS • LMS •
PMS •Employee engagement system • TMS
Training and development process (08/2022 - 09/2022)
This project was an analytical study of training and development process through Upskilling employee program at Amazon. With the help of this project i got to understand the many aspects of T&D department of an organisation and their benefits such as increased productivity, reduced micro management , training of future leaders , increased job satisfaction and retention and added innovation.
