Muthu

Results-oriented Senior Coordinator with over 4 years of experience in course sales, payment collection, payment follow-up, and administrative coordination. Skilled at converting leads into enrolments, ensuring timely fee realization, maintaining accurate records, and coordinating smoothly between students, trainers, and management to deliver a seamless institutional experience.

Senior Coordinator - GREENS TECHNOLOGIES

(2022-06)

• Handled end-to-end course sales process, from initial enquiry to counseling prospective students on suitable programs and successfully closing enrolments
• Generated fresh leads through calls, walk-ins, and referrals, and converted enquiries into confirmed admissions through consistent, structured follow-up
• Explained course curriculum, fee structure, duration, and placement support to prospective students to help them make informed enrolment decisions
• Achieved and consistently met monthly course sales and enrolment targets set by management
• Collected course fees and payments from students through cash, online transfers, UPI, and installment/EMI modes
• Issued receipts and maintained proper documentation for every payment transaction to ensure transparency and accuracy
• Tracked pending and overdue payments and conducted regular follow-up calls, messages, and reminders to ensure timely fee collection
• Reduced payment default cases by proactively following up with students before due dates and offering flexible payment options
• Maintained accurate records of payment schedules, outstanding dues, and receipts, and prepared periodic collection reports for management review
• Managed daily administrative tasks including documentation, data entry, filing, and maintaining up-to-date student records
• Coordinated between students, trainers, and management to ensure smooth batch scheduling, timetable planning, and course delivery
• Handled front-office and back-office coordination, including phone calls, emails, and walk-in enquiries
• Assisted in preparing attendance records, progress reports, and certificates for students upon course completion
• Resolved student queries and concerns promptly and professionally to maintain high levels of satisfaction and retention
• Supported new team members with on boarding and training on sales and collection processes

Master of Business Administration - MBA - SRM UNIVERSITY (2021)

Bachelor of Business Administration - BBA - SRM UNIVERSITY (2019)