Tejinder Pal Yadav

Highly organized and tech-savvy professional with experience in project coordination, technical support, client communication, and operational workflow management across international B2B environments. Skilled in handling client onboarding, managing project trackers, coordinating with technical teams, and ensuring smooth day-to-day operations. Comfortable working with software platforms, remote support tools, automation-driven workflows, and cross-functional teams.

Strong communicator with a hands-on and execution-oriented approach.

Senior Services Coordinator

(2023-11)

• Serving as Managing Engineer for the EMEA region and coordinating project execution activities.
• Managing day-to-day workflows, technician alignment, and operational task tracking.
• Supporting client communication and providing regular project updates.
• Coordinating with internal teams to ensure timely project delivery and issue resolution.
• Handling escalations, maintaining project trackers, and preparing Root Cause Analysis (RCA).
• Providing onboarding guidance and technical alignment support to assigned technicians.
• Managing invoicing coordination and operational reporting.

Technical Support Agent - Concentrix

(2022-11 - 2023-11)

• Supported international U.K.-based customers for HP products including PCs and printers.
• Managed troubleshooting through remote access tools and support platforms.
• Maintained efficient communication while handling multiple client chat sessions simultaneously.
• Worked with internal systems such as CDAX for case creation and workflow management.
• Delivered customer-focused technical support with strong problem-solving skills.

Customer Service Associate - Amazon

(2020-09 - 2021-12)

• Assisted North American customers through chat-based support.
• Resolved customer concerns efficiently while maintaining service quality standards.
• Coordinated follow-ups and customer communication for issue resolution.

Organizer - R.K.M Digi Soft

(2017-01 - 2018-03)

• Managed customer queries and operational coordination for approximately 100 customers daily.
• Assisted clients with documentation and insurance-related processes.
• Maintained workflow organization and client communication.

Travel Expert - Make My Trip

(2015-07 - 2016-03)

• Assisted international clients with airline bookings, cancellations, and travel modifications.
• Worked with CRM systems and Amadeus software for booking management.
• Handled high-volume inbound customer interactions and coordination tasks.

Diploma - International Business - Singapore Institute of Management (2018 - 2020)

Bachelor - Commerce - Panjab University Chandigarh (2013 - 2016)