N Gnaneswar sharma

Dynamic Sales and Customer Growth Leader with 12+ years of experience driving revenue, client engagement, and operational excellence across Banking, Insurance, and BPO sectors. Proven track record of managing large teams, driving cross-selling initiatives, improving customer experience, and delivering measurable business growth for leading financial institutions. Experienced in building high-performance teams, strengthening customer relationships, and identifying revenue opportunities across service channels.

Recognized for consistently improving sales conversion, customer satisfaction, and operational profitability. Now seeking to leverage strong relationship management and revenue growth expertise in a Sales / Business Development / Area Sales leadership role.

Assistant Manager – Banking Operations & Customer Growth - Genpact India Pvt. Ltd. - Hyderabad

(2011-05 - 2025-12)

Led premium banking customer engagement and operational strategy for a leading private sector bank, managing large-scale contact center operations and driving customer growth initiatives.

• Managed end-to-end customer engagement operations for premium banking clients, ensuring service excellence and revenue growth.
• Led cross-selling initiatives through customer interactions, identifying opportunities to promote banking products and services.
• Supervised and developed Team Leaders and frontline sales/service associates, improving productivity and sales performance.
• Conducted data analysis on sales trends, productivity, and customer behavior to identify growth opportunities.
• Collaborated with internal teams including IT, Finance, Quality, Workforce Management, and Training to improve operational efficiency.
• Worked directly with client leadership through business reviews, operational strategy discussions, and performance evaluations.
• Managed recruitment, training, and workforce planning to support operational scalability and business expansion.
• Contributed to client contract discussions including SOW and service delivery alignment.

Sales Associate – ICICI Lombard Insurance - TeamLease Services Ltd. - Hyderabad

(2009-01 - 2010-06)

Worked on the ICICI Lombard project promoting and selling insurance products to customers.

Bachelor's Degree - Dravidian University (2008 - 2011)

Intermediate - Board of Intermediate Education (2003)

SSC - Central Board of Secondary Education (2001)