Nagendran Arumugam

Service Operations & Aftersales professional with 20+ years of experience across Construction & Heavy Equipment, Diesel Generators and Industrial Maintenance in India and the Middle East. Expertise in Aftersales, AMC, Warranty, Technical Support, Maintenance and Customer Management, with strong Volvo CE and Caterpillar experience.

Regional Manager - AfterSales - Advanced Construction Technology (ACT) – Volvo CE Dealer, Tirunelveli - Tirunelveli

(2024-10 - 2026-04)

• Lead Volvo CE aftersales operations across Tamil Nadu, driving customer satisfaction and service performance.
• Manage AMC operations, delivering 95%+ machine uptime through preventive and predictive maintenance.
• Lead service teams while managing warranty, OEM coordination, technical escalations and 98%+ parts availability.
• Drive service profitability through manpower, resource and cost optimization.

Key Account Manager - TeamEngineering - VolvoCE Dealer, Pune - Pune

(2024-01 - 2024-09)

• Managed key accounts, rental operations and equipment availability, coordinating aftersales, maintenance, breakdowns, spares and Active Care.
• Strengthened customer relationships and retention through proactive engagement, regular follow-up and prompt issue resolution.

Manager - HR & Business Operations - OrangeMaslow HR Consulting, India - India

(2022-03 - 2023-12)

• Supported firm setup, statutory registrations, licensing and website launch.
• Managed accounts, client coordination and business operations.
• Handled technical recruitment for engineering and manufacturing clients.

Senior Service Engineer - Tessitura Monti India Pvt Ltd [Powerica Ltd], Kolhapur - Kolhapur

(2021-02 - 2022-02)

• Managed CAT generator sets from 18 kW–5 MW, including overhaul and maintenance of 3300–3600 and ACERT C-series engines.
• Led commissioning and load testing with load banks up to 1.5 MW, ensuring performance and reliability.
• Supported CAT heavy equipment troubleshooting, while supervising service teams, technical training and service KPIs.

Maintenance Manager - Al-Ahlaia Mineral Water Company, Yemen - Yemen

(2015-10 - 2020-12)

• Managed maintenance of bottling lines, CAT generators, compressors, chillers and utilities, including SMI SR8/SR14 and Atlas Copco equipment.
• Led preventive and predictive maintenance to improve equipment reliability and minimize breakdowns.
• Supervised maintenance teams and coordinated vendors, contractors and production for uninterrupted operations.

Service Engineer - Caterpillar - The Tehama Trading Company, Yemen - Yemen

(2008-03 - 2015-08)

• Overhauled, commissioned and maintained CAT engines/generator sets, including 3306–3516 and ACERT C-series.
• Commissioned and synchronized generators for load sharing and performance.
• Provided field troubleshooting, preventive maintenance and customer training.

Short-term Trainee - Delphi TVS Diesel Systems Pvt Ltd, Chennai - Chennai

(2006-06 - 2006-11)

CNC Machining | Diesel Fuel Pump Manufacturing

Service Technician - VST Motors Ltd [Tata Motors Commercial Ltd], Trichy - Trichy

(1999-07 - 2003-03)

Commercial Vehicle Maintenance | Troubleshooting | Preventive Maintenance | Breakdown Service

Diploma - Mechanical Engineering - THANAPANDIAN ENGINEERING COLLEGE, MADURAI (2006 - 2006)