Cluster Manager – UCF_MP & CG - Baja jFinance Ltd.
(2013-05 - 2018-10)
- Analyze daily MIS reports to track collection efficiency, bounce rates, and portfolio health across the assigned cluster.
- Monitor delinquency buckets and execute daily intervention strategies to prevent account roll-forwards and reduce (NPAs).
- Allocate daily cases and recovery targets to the internal field team and external collection agencies based on geographical routing and account priority.
- Review daily cash and digital payment reconciliations to ensure accurate and timely updating of customer accounts.
Senior Area Collection Manager RTW– Ratlam MP - Baja jFinance Ltd. - Ratlam
(2017-06 - 2018-10)
- Manage the complete RTWcollections portfolio for the Ratlam territory, closely monitoring daily delinquency reports across various DPD buckets.
- Design daily beat plans and routing strategies for the region to ensure maximum field coverage and optimize travel time across Ratlam and adjoining rural/semi-urban belts.
- Analyze daily MIS and branch-level dashboards to identify high-risk accounts and prevent forward flow (bucket progression) into higher delinquency stages.
- Drive the resolution of high-value and chronic default cases by personally conducting field visits and negotiating directly with difficult customers.
Area Manager–Surat(Bardoli)Gujarat - Baja jFinance Ltd. - Surat
(2017-01 - 2017-06)
- Analyze daily MIS and branch-level dashboards to identify high-risk accounts and prevent forward flow (bucket progression) into higher delinquency stages
- Allocate daily cases and recovery targets to the internal field team and external collection agencies based on geographical routing and account priority.
Sales Manager- Digital Product Finance, Surat - Baja jFinance Ltd. - Surat
(2016-06 - 2017-01)
- Conduct regular field visits to authorized dealers, retail partners, and large-format stores across Surat.
- Build and maintain strong, profitable relationships with key decision-makers at partner outlets.
- Identify and onboard new dealer partners to expand the business network and geographical footprint and managed team of 50 people
Assistant Manager – Consumer Finance, Chhindwara - Baja jFinance Ltd. - Chhindwara
(2015-08 - 2016-06)
- Own and deliver the regional sales targets for the CD product finance portfolio.
- Formulate and execute strategies to maximize our finance share (penetration rate) at partner counters against competitors.
- Track daily, weekly, and monthly login and disbursal metrics to ensure consistent target achievement.
- Implement promotional campaigns and seasonal schemes at the dealer level to boost loan volume
Executive – Consumer Finance, Chhindwara - Baja jFinance Ltd. - Chhindwara
(2013-05 - 2015-08)
- Take complete ownership of launching the Chhindwara market, acting as the primary face of the company in the region.
- Manage end-to-end sales operations independently during the initial phase, from lead generation and dealer onboarding to loan login and disbursal.
- Identify high-potential retail pockets and map the local market for consumer durables, electronics, mobile phones, and two-wheeler dealerships