Nahla Anees

Detail-oriented Logistics & Supply Chain Management professional with practical exposure to freight forwarding, airport operations, customer service, shipment documentation, and logistics coordination. Experienced in supporting import and export operations, preparing shipping documents, coordinating with clients, vendors, and carriers, and maintaining accurate operational records. Skilled in Microsoft Excel, SAP, data entry, shipment tracking, and report preparation.

Strong communication, teamwork, time management, problem-solving, customer service, and operational coordination abilities.

FREIGHT FORWARDING INTERN - Glaube International - Kozhikode

(2026-06 - 2026-07)

• Assisted with documentation and shipment processing activities for import and export operations.
• Supported the preparation, verification, and maintenance of shipping documents, invoices, and operational records.
• Coordinated with clients, vendors, and carriers regarding shipment requirements, status, and delivery schedules.
• Assisted in monitoring shipment movements and maintaining accurate tracking information for logistics operations.
• Used Microsoft Excel to prepare, update, organize, and maintain shipment-related data and reports.
• Used SAP for data entry, shipment tracking, operational updates, and report generation.

CUSTOMER EXECUTIVE RELATIONSHIP - Acex Consultancy - Kozhikode

(2025-06 - 2025-09)

• Assisted in developing and implementing customer-focused approaches to improve engagement and satisfaction.
• Communicated with customers to understand requirements and provide appropriate assistance and support.
• Maintained professional relationships with customers through effective communication and timely follow-up.
• Collaborated with team members to coordinate daily activities and support smooth operational workflows.
• Assisted in identifying customer concerns and supporting appropriate solutions to improve service quality.
• Maintained accurate customer-related information and supported routine administrative and coordination activities.

DIGI BUDDY INTERN - Manque Global Airport Services Pvt Ltd - Bangalore

(2024-02 - 2024-03)

• Supported smooth airport operations by assisting passengers and coordinating with team members during daily activities.
• Maintained a professional appearance, conduct, and customer-service approach in accordance with company standards.
• Assisted passengers with basic guidance and operational support within the assigned airport environment.
• Worked closely with team members to manage operational activities effectively during peak hours.
• Supported efficient passenger handling and contributed to maintaining an organized airport service environment.
• Followed company procedures and operational guidelines while performing assigned airport support responsibilities.

OTHM Level 7 PG Diploma - Logistics and Supply Chain Management - Westberg International (2025 - 2026)

Bachelor of Business Administration (BBA) - Aviation and Hospitality - MM Knowledge Arts & Science College, Kerala | University of Kannur (2022 - 2025)

Higher Secondary (Plus Two) - Humanities - Kerala (2021)