Nancy Rani

Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Strategic thinker and tactical decision maker with passion for serving customers and exceeding expectations. Gifted in building and leading solid teams to handle high volume operations with consistency, accuracy and full compliance with regulatory requirements.

HR Executive (Recruitments) - Step Forward Services

(2025-07)

• End to End Recruitment: Managing the full recruitment lifecycle, including sourcing, screening, interviewing, and shortlisting qualified candidates for various open positions.
• Sourcing Strategy: Utilizing job portals (like Linkedin, Indeed, Naukri), social media and professional network to build a robust candidate pipeline.
• Interview Coordination: Scheduling interviews, coordinating with hiring managers and conducting initial HR screening rounds to assess cultural fit and communication skills.
• Seamless Onboarding: Designing and executing the onboarding process, including document verification.

Service Delivery Manager - Indusind Bank Ltd

(2025-04 - 2025-07)

• Handling complete branch's operation including Customer Service and Cross-Selling.
• Handling team of 4-5 operations staff and reviewing the operations work at Day End.
• Train and handhold the new joined staff who joins the branch in operations as well as in sales vertical.
• Complied with regulatory guidelines and requirements.
• Maintained friendly and professional customer interactions.
• Implemented service improvements to enhance sales cycle.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Resolved various issues impacting sales management and business operations.
• Forcasted trends and recommended improvements based on financial risk analyses.
• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
• Hands on experience of all retail banking software like Finacle, CRM, EPH, Iworks etc.
• Hands on experience of all retail banking software like Flexcube, CRM.

Assistant Manager – Sales - HDFC Bank Ltd

(2017-06 - 2019-11)

• Handling cash counter and processing of other non-financial transaction along with cross selling.
• Train and handhold the new joined staff who joins the branch in operations as well as in sales vertical.
• Complied with regulatory guidelines and requirements.
• Maintained friendly and professional customer interactions.
• Implemented service improvements to enhance sales cycle.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Resolved various issues impacting sales management and business operations.
• Forcasted trends and recommended improvements based on financial risk analyses.

Teacher - Sahibzada Ajit Singh School

(2016-08 - 2017-05)

• Teaching all subjects to junior classes up to 5th Standard.
• Work closely with marketing team regarding the advertisements and promotions.
• Maintained friendly and professional interactions with parents. Students and colleagues.

Sales Officer - HDFC Bank Ltd

(2016-01 - 2016-06)

• Dealing in Demat accounts
• Complied with regulatory guidelines and requirements.
• Maintained friendly and professional customer interactions.
• Implemented service improvements to enhance sales cycle.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Resolved various issues impacting sales management and business operations.
• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.

Bachelor of Business Administration - Business Administration - Punjab Technical University (2012 - 2015)

Senior Secondary - Springdale Public School, Sangrur (2011 - 2012)

Matriculation - Greenwood Public School, Dirba (2009 - 2010)