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Nandan Jha

Nandan Jha

Deputy Manager, Operations - Process & Policy

Talent
MumbaiMember since August 13, 2026
Insurance AnalysisPolicy Issuance & SurrenderDeath Claim SettlementDaily Transaction ReconciliationCKYC & CERSAI ComplianceQuality Control of Disbursement FilesKYC ProceduresCredit Approval Memo (CAM) Preparation
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Insurance AnalysisPolicy Issuance & SurrenderDeath Claim SettlementDaily Transaction ReconciliationCKYC & CERSAI Compliance

About

Seasoned financial services professional with expertise in insurance analysis, loan disbursements, and operational management. Currently an Assistant Manager at APAC Financial Services Pvt Ltd, specializing in policy issuance, surrender, death claim settlements, and daily transaction reconciliation. Proficient in CKYC, CERSAI compliance, and quality control of disbursement files.

Experienced in preparing daily MIS reports, KYC procedures, and credit approval memos, with strong knowledge of Fin-One and Salesforce (SFDC). Adept at collaborating with major insurance providers and managing various loan products.

Experience

Deputy Manager - APAC Financial Services Pvt Ltd

(2025-04)

Assistant Manager - APAC Financial Services Pvt Ltd

(2023-04 - 2025-03)

  • Insurance Analyst: Conduct thorough insurance analysis to ensure compliance and risk mitigation.
  • Issuance of Policy: Oversee the accurate and timely issuance of insurance policies.
  • Surrender of Policy: Manage policy surrender processes, ensuring efficiency and customer satisfaction.
  • Death Claim Settlement: Handle death claim settlements with a focus on precision and sensitivity.
  • Reconciliation of Daily Insurance Transactions: Maintain accurate financial records through daily transaction reconciliation.
  • Handled OTC and PDD processes, ensured timely disbursements, and managed tagging queries during disbursement, along with compiling MIS reports

Senior Operations Officer - APAC Financial Services Pvt Ltd

(2021-12 - 2023-03)

  • Disbursements of Home Loan and LAP: Managed the disbursement processes for home loans and Loan Against Property (LAP) with strict adherence to guidelines.
  • CKYC and CERSAI Compliance: Ensured compliance with CKYC and CERSAI regulations.
  • Insurance Coordination: Coordinated with insurance providers such ICICI, Go Digit, and Religare for seamless policy management.
  • Quality Check of Disbursement Files: Conducted meticulous quality checks on disbursement files for business and education loans to ensure accuracy and compliance.

Senior Executive - Imperative Business Ventures Pvt Ltd (IDFC First Bank Ltd - Operation)

(2019-02 - 2021-11)

  • Daily MIS Preparation: Compiled and analyzed daily Management Information System (MIS) reports for Loan Against Property (LAP), Home Loan (HL), Small Ticket LAP (ST LAP), and Micro Business Loan (MBL).
  • KYC Expertise: Possessed comprehensive knowledge of Know Your Customer (KYC) procedures.
  • System Knowledge: Proficient in Fin-One and Salesforce (SFDC) systems.
  • Credit Approval Memo (CAM) Preparation: Prepared CAMs for LAP, HL, MBL, and ST LAP, ensuring thorough and accurate documentation.
  • Loan Disbursements: Managed disbursements for LAP, HL, ST LAP, and MBL, ensuring compliance with regulatory requirements and organizational guidelines.

Junior Officer - Astute Valuers & Consultants Pvt Ltd

(2016-07 - 2019-01)

  • Contributed to technical assessments and evaluations for various valuation projects.
  • Assisted in the preparation and analysis of valuation reports.
  • Supported senior technical officers in conducting site inspections and data collection.

Education

B.Sc. - Math Hons - Lalit Narayan Mithila University (2015)

Intermediate - Science - I.Sc. Council Patna (2012)

Secondary - 10th - Bihar School Examination Board, Patna (2010)

Skills

Deputy ManagerOperations - Process & Policy

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