Quality Assurance & Risk Control Leader at Wells Fargo India Solutions Private ltd (2022-08 – Present)
Directed a team of 5 in reviewing Quality Assurance. Led the design and implementation of end-to-end process creation frameworks, ensuring operational efficiency and compliance. Lead Agentic AI team and Member of Core AI Governance.
- Execute and support enterprise-wide RCSA and control testing activities, ensuring alignment with RCSA standards and internal risk governance frameworks.
- Perform Quality Assurance reviews and provide effective challenge on risk identification, control design, and control effectiveness.
- Manage issue governance activities, including issue validation, root cause analysis, corrective action tracking, and closure oversight.
- Act as a quality tollgate for RCSA outputs, ensuring remediation of feedback from Quality Control (QC), Risk & Challenge Boards, Compliance QA, and Independent Risk teams.
- Drive the RCSA lifecycle by partnering with stakeholders to validate risk identification, challenge control effectiveness, and ensure timely affirmation, aligning with enterprise risk frameworks.
- Analyse issue data to identify recurring control weaknesses, thematic riskss, and emerging risk trends, escalating key observations to governance forums.
- Support Internal Audit (3rd LOD) and external audits, strengthening audit readiness and ensuring timely, sustainable remediation.
- Contribute to enhancement of ServiceNow workflows and reporting standards to improve consistency and governance of quality reviews.
- Partnering with the Second Line of Defense to update the First Line of Defense review processes, and embedding these changes into Quality Assurance (QA) monitoring.
- Partnered with leadership and developers to define and implement Key Performance Indicators (KPIs) for the Commercial Operations team, aligning performance metrics with strategic objectives.
- Supervised process documentation reviews for Sales Operations functions including Client Service Desk, Unbilled, Accounts Receivable, and Preventable Adjustments, driving process standardization and efficiency.
- Leveraged Microsoft Copilot and automation tools to enhance RCSA quality reviews, emerging risk identification, and management reporting.
- Built an Agent for identifying Emerging Risk.
- Leveraged Microsoft Copilot Agent to build an Document reviewer for reving documents like Process overview, User guide and Process Map.
- Help to Embed AI models in production system like Billing and Invoicing.
- Built an Onboarding and offboarding tracker for New Joiners using Agent Chat.
- Managed the development of an AI-powered agent to automate document review status tracking, improving transparency and reducing manual effort.
Associate at JP Morgan & Chase Co (2017-08 – 2022-08)
- Performed RCSA activities, including risk identification, assessment of mitigating controls, and prioritization of high-risk processes.
- Executed control design and operating effectiveness testing across multiple banking processes.
- Supported Internal Audit engagements and regulatory reviews, ensuring proper documentation and timely issue remediation.
- Prepared monthly risk dashboards, scorecards, KRIs, and committee reporting for senior management and control forums.
- Analysed risk trends and performance metrics to support enterprise operational risk reporting.
- Engaged with senior stakeholders to promote risk awareness, control ownership, and strong risk culture.
senior Financial Analyst at Bluestream Professional Services (2016-07 – 2017-08)
- Managed AP & AR, Cost Center, Working Log Reports
Senior Associate at Xchanging Services (2008-05 – 2016-07)
- Supported reinsurance operations, led process transitions, and developed productivity dashboards.
