Nandhitha Baburaj

Detail-oriented and motivated finance graduate with a strong academic background in Business Administration and Commerce, complemented by professional certification in computerized financial accounting. Seeking to leverage expertise in Tally ERP 9, Microsoft Office, and backend operations in a finance or accounting role. Proven ability in customer service and backend executive functions, with excellent communication skills in English, Malayalam, and Hindi.

Backend Executive - Nikaonline pvt ltd

(2023 - 2026)

Address sed customer inquiries and resolved issues promptly, maintaining high satisfaction ratings. Collaborated with team members to improve service delivery and operational efficiency.

• Perform high-volume data entry with strict adherence to accuracy and timeliness.
• Verify and approve data entries for completeness and compliance with operational standards.
• Maintain and update operational databases, ensuring data integrity and confidentiality.
• Support process documentation and assist in streamlining backend workflows.
• Collaborate with team members to resolve discrepancies and improve operational efficiency.
• Coordinate with other departments to streamline backend operations and data flow.
• Managed customer accounts, processed requests, and provided support via phone and email.
• Documented customer interactions and followed up to ensure resolution.

M.Com - Finance - Sreenarayana College, Vadakara (2018 - 2020)

Bachelor of Business Administration (BBA) - Business Administration - Sreenarayana College, Vadakara (2014 - 2017)

Higher Secondary Education - JNMGHSS (2014)

Secondary School Leaving Certificate - Memunda Higher Secondary School (2012)