Nandika Kinger

I am a Program Manager with 10+ years at Amazon, where I have consistently worked at the intersection of product thinking and program execution. While my title has been Program Manager, the work I have done is fundamentally product oriented. Identifying gaps, defining what needs to be built, shaping PRDs, and driving initiatives from discovery through launch.

What I enjoy most is the upstream work. Understanding where customers or stakeholders are underserved, figuring out what the right solution looks like, and when that is not possible, defining the next best thing. That thinking led me to design and productize a self serve pricing guardrail tool that reduced a 3 week process to 3 days, eliminating stakeholder dependency on Tech entirely.

It also led me to own and launch an external vendor communication, approved by Legal and leadership, introducing a new marketplace feature directly to Amazon vendors.

Across my career I have owned competitive benchmarking frameworks, written PRDs, influenced product roadmaps, and synthesized customer and market insights into actionable recommendations. I have partnered closely with Engineering, Data Science, Legal, and Business teams to deliver measurable outcomes at scale, including driving ~$150M in operational impact through governance and process standardization, blocking 550K+ bot driven abuse attempts through scalable validation mechanisms, and enabling ~45K incremental matches through structured competitor intelligence.

I am now making a deliberate move into a formal Product Manager role. The skills I have been applying for years, customer insight, gap analysis, product definition, and pragmatic solution finding, are ones I want to own fully. I am looking for a role where I can own the full product lifecycle and build things that genuinely improve how people work and make decisions.

Open to Product Manager roles.

Focus areas

• Product & pricing strategy alignment
• Roadmap influence & PRD collaboration
• Market research & insights translation
• Competitive intelligence & benchmarking
• Escalation governance & control gap identification
• GTM execution & cross functional delivery

Program Manager II at Amazon (2024-04 – Present)

Led multiple strategic initiatives in pricing governance and competitive intelligence, managing cross-functional teams and delivering significant commercial impact.

• Spotted bot-driven pricing instability, built a 0→1 self-serve access control product independently from PRF through rollout, expanding across 22 product categories within a quarter, blocking 550,000+ attempts and reducing onboarding from 3 weeks to 1 hour
• Owned execution of a pricing governance program, managing scope, change control, risks, and cross-functional dependencies, delivering ~$150M in iOPs impact
• Identified an emerging competitive threat, built the business case from scratch, and led cross-functional execution of a price-matching initiative, driving ~445K incremental matches and directly improving market position
• Led end-to-end customer journey analysis to identify experience gaps driving competitor preference, translating findings into 4 go-to-market feature launches generating $119.9M in GMV
• Conducted structured competitive benchmarking across seller workflows, synthesized market gaps into a prioritized improvement roadmap, and drove execution that delivered ~$75M in iOPs impact
• Led and coached a team of 10+ senior program analysts, delegating execution workstreams, tracking progress, and enabling independent ownership across multiple parallel initiatives, with 7 progressing to Program Lead roles
• Tracked program health across multiple initiatives, including milestones, risks, and dependencies; communicated structured updates through WBR/MBR/QBRs to drive alignment and leadership decision-making

Program Manager I at Amazon (2021-11 – 2024-03)

Managed program execution across pricing initiatives, escalation resolution, and executive communications with focus on cross-functional collaboration.

• Co-defined requirements with Engineering and Ops, strategized the solution architecture, and managed end to end delivery of a semi-automated monitoring system capturing ~80K signals and ~480K on-demand products
• Executed end to end resolution of high-severity customer, legal and PR escalations; managed cross-functional root cause analysis throughout a 14-day SLA, achieving a 94% closure rate
• Supported sprint plans to address pricing gaps across ~14K high-visibility products; facilitated cross-functional team execution with a 4-hour turnaround during peak sales events
• Developed executive-ready presentation narratives for Weekly, Monthly and Quarterly Business Reviews, leveraging strong communication skills to communicate program plans and progress to senior leadership

Market Research Lead at Amazon (2020-12 – 2021-10)

Led competitive intelligence and market research operations to support pricing strategy and product competitiveness.

• Designed and executed a structured social media monitoring process, expanding competitive signal coverage from 2 to 6 external sources and improving insight depth throughout major retail events
• Conducted competitor monitoring and root cause analysis; communicated findings to cross-functional teams to facilitate corrective action and drive competitiveness improvements across 114K products
• Tracked competitor pricing patterns; communicated structured sprint plans with rapid turnaround, facilitating cross-functional teams to execute price competitiveness decisions

ML Quality Lead at Amazon (2019-12 – 2020-11)

Designed quality improvement systems and led training enhancement initiatives to improve operational standards.

• Designed and executed a structured ticketing system with Engineering; identified ~35% of escalations were educational rather than technical, facilitating a process strategy shift that reduced unnecessary engineering work
• Improved training assessment pass rates from ~39% to 70%+ within 12 weeks; collaborated with leadership and SMEs to design program content and coaching plans that enhanced quality standards

Operations & Quality Specialist at Amazon (2015-06 – 2019-11)

Early career role managing operations, quality improvements, and workflow optimization across global operations.

• Managed defect resolution from 7 to 4 days at 98% quality and 1.2x productivity; executed non-productive time reduction from 16.6% to 13.9% through flexible, resourceful problem-solving
• Managed 1,500+ associate product launches and executed 25+ workflow improvement projects across global operations, demonstrating flexible and motivated work across fast-paced programs

Bachelor of Business Administration in Business Administration – Ethiraj College for Women (2015)