Nanthini Maran

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Customer Care Executive (voice) - Reliance SMSL Ltd JIO

(2022-10 - 2024-08)

• Responsible for developing and utilizing metrics to track associate performance.
• Worked with other executives to find ways to enhance and improve technical support's impact on the rest of the company.
• Responsible for hiring and firing technical support managerial staff.
• Responsible for creating a set of metrics that improved customer satisfaction with technical support calls by 50 percent.
• Assisted in developing company policies towards internal support and support metrics.
• Responsible for managing the technical support budget and making sure that all training sessions and certifications were kept up to date.

BE - Computer Science - University college of Engineering (2018 - 2022)

12th grade - St.Aloysius girls Hr.Sec.School (2017 - 2018)

10th grade - R.C High School (2015 - 2016)