Naresh Baghel

Results-driven Sales and After Sales Trainer and Learning & Development professional with 20+ years of experience across automotive and banking sectors. Pursuing a Google Data Analytics Professional Certificate course to leverage data-driven insights for optimizing training effectiveness and sales productivity. Proven track record in driving KPIs including customer satisfaction, productivity and eLearning completion.

Currently delivering regional training for Nissan Motors India, covering dealerships across multiple cities.

Regional Trainer — Sales-After Sales - Novo Management Consulting Pvt. Ltd. (Nissan Motors India) - Multiple cities, India

(2025-01)

• Deliver CRT/OJT product and Sales/Service process related training to dealership and workshop staff.
• Coach Sales and After Sales staff to bridge competency gaps and improve overall performance.
• Drive KPIs: training calendar adherence, eLearning completion, productivity, and customer satisfaction index.
• Perform Gemba walk on Uniform, Grooming, Sales/Service Process, and 5S etc.
• Train Team to focus on F1 (Fix it Right, First Time) and CES to maximize Service retention.
• Ensure completion of Monthly Knowledge Assessment from Sales and After Sales Staff.
• Coordinate regularly with Dealer Principals, Sales GMs/SMs, and HR to achieve targets.
• Conduct online and offline classroom sessions and provide on-the-job coaching at assigned dealerships.
• Perform training needs analysis and share findings with corrective recommendations.
• Prepare and submit monthly training reports and other deliverables.
• Travel to assigned dealerships across cities (15–18 days per month).
• Planning and executing monthly training calendar for Sales and After Sales team as per requirement.

Sales Coach - SAB Motors Pvt. Ltd. (Authorized Dealer — TATA Motors Ltd.) - India

(2023-06 - 2025-01)

• Managed sales and process training across 3 outlets for Sales Executives and Team Leaders.
• Conducted training on both Electric Vehicles (EV) and Passenger Vehicles (PV) product knowledge, features, and sales techniques.
• Conducted daily sessions on Soft Skills, Personality Development, Sales Process, 360° Demo, and Product Knowledge.
• Organized quiz sessions via Google Forms to enhance team knowledge retention.
• Identified team weak areas and developed customized training modules.
• Coordinated with parent company to prepare training calendars and ensured process adherence.
• Equipped team with competitor comparison tools to strengthen customer interactions.
• Delivered performance reports to senior management and directors.

In-Dealership Trainer - Jayanti Motors Pvt. Ltd. (Authorized Dealer — KIA Motors India) - India

(2020-03 - 2023-06)

• Delivered sales and process training across 2 outlets for Sales Executives and Team Leaders.
• Conducted daily training on Soft Skills, Personality Development, Sales Process, 6-Step Demo, and Product Knowledge.
• Developed training modules targeting identified weak areas in the sales team.
• Achieved a consistent full score from KIA Motors for timely implementation of guidelines.
• Coordinated with the parent company to prepare and execute training calendars.

Training & Development Manager - Nexa-Krish Automotors Pvt. Ltd. (Authorized Dealer — Maruti Suzuki Nexa) - India

(2015-07 - 2020-02)

• Led a team of 25 Relationship Managers and delivered comprehensive sales process training.
• Conducted daily sessions on Soft Skills, Personality Development, Sales Process, 6-Step Demo, and Product Knowledge.
• Monitored and improved team performance through regular assessments and customized training modules.
• Coordinated with Territory Sales Managers to plan training calendars.
• Won the Skill Contest organized by Maruti Suzuki at North India level.

Team Leader - Tata Motors Ltd. (Direct Marketing Team) - Delhi & NCR, India

(2011-12 - 2015-07)

• Oversaw 5 outlets in Delhi & NCR; trained staff and updated them on policies and technical expertise.
• Maintained Daily Sales Reports and worked on external leads to drive business.
• Handled end-to-end sales responsibilities as a frontline Sales Consultant alongside team leadership, driving personal and team retail sales through lead management, 80%+ home visits/test drives, competitor handling, and closing high-value deals.
• Contributed significantly to the team securing 1st position as a virtual dealership in Delhi-NCR through consistent individual sales performance.

Market Co-ordinator - ICICI Bank Ltd. - India

(2003-01 - 2011-11)

• Managed online credit approvals for Two-Wheeler loans.
• Monitored field verification agency activities and ensured timely resolutions.
• Analyzed FI Agency TAT and performed Dedupe checks on loan files.
• Trained market personnel on updated bank policies; submitted daily sales reports to management.

B.Com - Swami Vivekanand Subharti University

Google Data Analytics Professional Certificate - Data Analytics - Google