Sales Executive - Multicon Group - Kolkata, India
(2025-02)
- Managed inbound and outbound calls and chats to assist online and offline customers with foreign currency exchange.
- Ensured successful completion of transactions for all customer interactions.
- Maintained Excel sheets for tracking allocated leads and won customer details.
- Oversaw sales of travel insurance for customers' trips to enhance service offerings.
- Cultivated strong relationships with clients to identify and address their needs, contributing to increased customer loyalty.
- Conducted product demonstrations to showcase features and benefits effectively.
- Partnered with marketing team to design promotional materials and campaigns, boosting product visibility and supporting sales efforts.
Analyst - Riseotb - Kolkata, India
(2023-10 - 2024-06)
- Analyzed and updated item attributes for enhanced accuracy and consistency
- Validated and resolved duplicate item listings in Excel to ensure data integrity
- Shared updated item listings with merchant to facilitate accurate inventory management
Customer Service Executive - Globiva - Kolkata, India
(2022-01 - 2023-05)
- Handled inbound and outbound calls and chats to efficiently resolve customer inquiries, ensuring timely responses and high-quality service.
- Resolved customer complaints using active listening and problem-solving skills.
- Assisted customers with pre-delivery and post-delivery order concerns, resolving billing issues and processing modifications to enhance customer satisfaction.
- Provided detailed product information to customers in person and over the phone.
- Collaborated with team members to enhance service delivery and processes.
Sales Executive - Green Ocean pvt ltd - Kolkata, India
(2021-05 - 2022-01)
- Conducted international outbound calls to promote and sell electricity and gas services, enhancing customer engagement
- Verified accuracy of bills before finalizing sales through a thorough checks and verification process
- Developed strong relationships with clients to enhance customer satisfaction.
- Presented product solutions to clients, addressing their specific needs effectively.
