Naved Khan

Results-driven Customer Service, Customer Support and International Sales professional with 10+ years of experience across international and domestic markets. Experienced in international customer relationship management, international cold calling, B2B/B2C sales, business development, lead generation, customer query handling, follow-ups, complaint resolution and end-to-end customer coordination. Strong communication skills with experience supporting customers and business clients across India, Bangladesh, UAE and Canada.

Comfortable working with international customers, managing teams, handling escalations and maintaining long-term relationships.

Manager – Sales at Whizzo (2026-06 – Present)

• Manage international customer communication and build strong long-term customer relationships across global markets.
• Handle customer enquiries, requirements, follow-ups and service coordination from initial contact through order completion.
• Provide timely responses to customer queries and coordinate with internal teams to resolve issues and maintain customer satisfaction.
• Develop new business opportunities through international outreach, cold calling, lead generation and relationship building.
• Conduct customer meetings, understand business needs and recommend suitable solutions based on requirements.
• Maintain regular communication with customers and business partners to support retention and repeat business.
• Coordinate with suppliers and internal departments to ensure accurate information, timely updates and smooth customer service.

Manager – Marketing at Tandhan (2024-11 – 2026-02)

• Managed customer relationships across international and domestic markets, ensuring clear communication and timely follow-ups.
• Handled customer enquiries, requirements, quotations, negotiations and order-related coordination while maintaining high service standards.
• Developed business through international customer outreach, market research, relationship management and lead generation.
• Maintained regular communication with buyers and business clients to understand requirements and provide suitable solutions.
• Managed the complete customer journey from initial introduction and presentation to confirmation, follow-up and after-sales coordination.
• Worked closely with internal teams to address customer feedback, resolve issues and ensure timely delivery of commitments.
• Supported international business development through customer meetings, presentations, networking and market visits.

Sr. Executive – Sales & Marketing at AFM (Global Impex Ltd) (2022-04 – 2024-09)

• Managed international B2B customers and maintained professional relationships with brands, business clients, buying houses and partners.
• Handled customer enquiries, presentations, negotiations, sampling, follow-ups and business communication.
• Provided customer support for product, quality and service-related concerns and coordinated internally for timely resolution.
• Conducted international business development through customer meetings, market research, lead generation and relationship building.
• Maintained regular communication with customers to understand requirements, provide updates and support long-term business relationships.
• Participated in international business events and customer meetings to generate new leads and expand the client network.

Sr. Executive – Sales & Marketing | International Telecom Sales – Canada Process at Telestar Consulting Services (2020-09 – 2022-02)

• Managed a team of 10–12 representatives handling international outbound calls and customer communication for the Canadian market.
• Handled international cold calling, lead generation, customer follow-ups and sales conversion through manual and auto-dialer systems.
• Supported customers with service information, plan upgrades, package options and account-related requirements.
• Assisted team members with objection handling, customer retention, call quality and customer satisfaction strategies.
• Managed daily call activity, follow-ups, lead status and performance against KPIs.
• Provided training on customer communication, product knowledge, call handling and international sales techniques.
• Worked on customer relationship building and B2C international voice-process sales.

Business Development Executive at American Express (Silaris Information Pvt Ltd) (2018-09 – 2019-12)

• Handled customer acquisition through direct sales, cold calling, follow-ups and relationship-based communication.
• Explained products, eligibility, features, benefits and usage guidelines clearly to prospective customers.
• Managed customer documentation, application coordination and regular follow-ups throughout the process.
• Built trust-based customer relationships and converted prospects into successful applications.
• Maintained daily records of customer meetings, follow-ups and sales closures.

Executive – Sales & Marketing at Global Impex Limited (2017-03 – 2018-06)

• Managed B2B customer relationships and business communication with buyers across the UAE market.
• Conducted customer meetings, presentations, requirement analysis, follow-ups and deal negotiations.
• Coordinated between customers and suppliers to ensure accurate requirements, pricing alignment and timely order fulfilment.
• Generated new business through market research, lead identification and relationship-based selling.

Customer Relationship Officer at Marina Home Urban Exotic – UAE Based Branch (2016-07 – 2016-12)

• Handled walk-in customers, enquiries and customer relationship activities for corporate and residential clients.
• Understood customer requirements and recommended suitable products and solutions based on preferences and budget.
• Handled customer communication, follow-ups and lead conversion while maintaining strong service standards.
• Supported corporate presentations and promotional activities to generate new customer leads.

Sales Promoter at Energy Armor Pvt Ltd – US Based Brand (2015-02 – 2016-04)

• Handled customer enquiries and provided product information based on customer needs and preferences.
• Supported customers with product selection, service communication and purchase-related assistance.
• Maintained customer relationships and delivered professional customer service to encourage repeat business.
• Coordinated daily store activities, inventory updates and product presentation with the Store Manager.

Master of Business Administration in General – J.S. University, Shikohabad (2019 – 2021)

Bachelor of Commerce in General – Gujarat University, Ahmedabad (2013 – 2017)