Navneet Kumar

Automotive Sales & Channel Management professional with 7+ years of experience in Hero MotoCorp dealership operations, covering Customer Service, Dealer Network Management and Sales Management. Career progression from customer-facing workshop operations to channel management and dealership sales leadership, with hands-on experience across customer, dealership, channel and business management. Experienced in ABP planning and achievement across Despatch, Retail and Market Share; target setting, prospect management, lead-to-retail conversion, sales execution, dealer stock health, inventory and dispatch planning, fund position and collection, sales enablers and dealer process implementation.

Strong knowledge of Hero products and variants, DMS & SAP, customer experience, Hero Genuine Accessories (HGA), manpower productivity and Channel Partner management. Proven ability to conduct structured business reviews, identify performance gaps and drive corrective actions for sustainable network growth.

Dealer Sales Manager & Network Management at Vibhor Hero (2022-12 – Present)

Managing both Dealership Sales Operations and overall Channel Network Management, covering business planning, retail growth and operational performance.

• Planning and driving ABP achievement across Despatch, Retail and Market Share at dealership and network level.
• Setting dealer/channel-wise targets and conducting Daily, Weekly and Monthly Business Reviews to track achievement, identify gaps and drive corrective actions.
• Managing the complete retail conversion process: Lead → Follow-up → Booking → Retail, with focus on prospect management, conversion and sales team productivity.
• Monitoring dealer and network stock health, inventory ageing, product/variant performance and market demand to ensure optimum inventory and timely dispatch.
• Planning vehicle requirements and coordinating dispatch based on retail demand, stock position, market potential and fund availability.
• Managing Channel Partner fund planning, fund position, outstanding and collection to ensure adequate funds for billing and dispatch.
• Driving sales enablers, dealer sales processes, company schemes and business initiatives across dealership and Channel Network.
• Monitoring market share, competition and territory potential and developing action plans for business growth.
• Monitoring manpower availability, productivity and capability and arranging training/coaching wherever required.
• Focusing on customer experience improvement and driving Hero Genuine Accessories (HGA) sales growth.
• Maintaining strong Dealer and Channel Partner relationships and ensuring company norms, processes and business standards are followed.
• Supporting Channel Partner profitability through cost control, inventory management and operational efficiency.
• Using DMS & SAP for sales/retail monitoring, stock and dispatch planning, fund monitoring, reporting and business processes.

Dealer Network Manager at Vibhor Hero (2021-09 – 2022-12)

Managed and monitored the overall Channel Network and Network Operations, ensuring achievement of company business objectives.

• Planned and communicated Channel Partner-wise targets/ABP and monitored achievement against Despatch, Retail and Market Share objectives.
• Drove Channel Partners to achieve retail targets through sales planning, prospect management, lead follow-up, booking and retail conversion activities.
• Monitored Dealer/Channel Partner stock health, inventory requirements and product/variant movement and coordinated timely vehicle dispatch.
• Monitored Channel Partner fund position, fund requirements, outstanding and collection status to ensure smooth billing and dispatch operations.
• Conducted regular business reviews, identified gaps in Despatch, Retail, Market Share and sales productivity and drove corrective actions.
• Strengthened prospect and lead management and supported sales enablers, dealer sales processes, company schemes and business initiatives.
• Monitored product and variant-wise performance and guided Channel Partners on growth opportunities and market demand.
• Monitored network infrastructure, manpower availability, productivity and training requirements; supported manpower development.
• Supported customer experience improvement and Hero Genuine Accessories (HGA) growth through Channel-level execution.
• Ensured Channel Partners operated as per company norms, processes, policies and business standards.
• Supported Channel Partner profitability through cost control and operational efficiency initiatives.
• Maintained strong Channel Partner relationships and effective communication between the company and Channel Network.
• Used DMS & SAP for Channel Network monitoring, sales/retail tracking, stock, dispatch, fund and operational monitoring and reporting.

Service Supervisor & Coordinator Trainer at Vibhor Hero (2019-05 – 2021-09)

• Handled customers visiting the workshop for vehicle servicing, repairs and maintenance.
• Understood customer vehicle concerns and coordinated with technicians for proper diagnosis and timely resolution.
• Monitored service progress and ensured quality work and timely vehicle delivery.
• Explained service requirements and vehicle issues to customers and ensured proper resolution of complaints.
• Focused on delivering excellent customer experience and satisfaction.
• Coordinated between customers, technicians and dealership management for smooth service operations.
• Supported technician training and developed strong knowledge of Hero products, variants and technical requirements.

Master of Business Administration (MBA) in Marketing Management – IES University (2021 – 2023)

Bachelor of Science (B.Sc.) in Biotechnology – IGNTU (2015 – 2018)

Higher Secondary Certificate – MPBSE (2014 – 2015)

High School Certificate – MPBSE (2012 – 2013)