Navtej Bhuria

Motivated and detail-oriented professional with experience in digital customer support, email and chat communication, social media management, SEO content writing, and online audience engagement. Strong written and verbal English communication skills with a typing speed exceeding 90 WPM. Fully available during US and Canada business hours for remote roles. Fast learner, self-directed, and committed to delivering high-quality customer experiences in fast-paced remote environments.

Customer Support & Digital Brand Assistant at TrueCanHelp & Online Brands

• Managed customer queries, concerns, and follow-ups via email and chat on behalf of online businesses and digital brands
• Coordinated proactive communication updates to keep customers informed on orders, timelines, and resolutions
• Handled complaint resolution with empathy and a focus on fast, fair outcomes — maintaining brand reputation under pressure
• Managed Instagram accounts for multiple brands: created content, grew audiences, responded to DMs and comments, and tracked engagement
• Conducted keyword research, competitor analysis, and created SEO-optimized articles to drive organic traffic and improve search rankings
• Supported business owners with data interpretation, reporting, and online communication strategy

Diploma in Business Administration in Business Administration

Senior Secondary in Commerce