Navya Bojanki

Process Specialist with 4+ years of experience in global immigration services, specializing in Australia and New Zealand visa processing, with exposure to US H-1B cases. Expertise in end-to-end case management, document validation, compliance, and stakeholder coordination with global partners. Proficient in IMMI, GICS, and Fragomen Portal Connect.

Strong track record of handling high-volume cases with high accuracy, SLA adherence, and zero escalations. Experienced in high-volume case handling and process optimization in global immigration operations.

Process Specialist - Infosys Limited

(2021-09)

• New Zealand Immigration Process
• Managed 50-60 visa applications per month with high accuracy
• Managed end-to-end visa processing lifecycle including document verification, application filing, and approvals
• Coordinated with Fragomen stakeholders for case updates and escalations
• Ensured 100% SLA compliance with zero escalations
• Reviewed and validated applicant documentation to ensure compliance with immigration policies
• Handled client communication and ensured timely case updates and stakeholder engagement
• Generated reports (RIFs) and tracked application progress using Excel
• Worked on GICS and Fragomen Portal Connect for case management
• Supported clients throughout the visa lifecycle ensuring smooth processing
• Ensured high accuracy in submissions, contributing to reduced rejection rates and improved processing efficiency
• Managed immigration-related compliance activities and resolved process queries in accordance with client and country-specific guidelines
• Australia Immigration Process
• Managed 60–80 visa applications per month with high accuracy
• Performed detailed document review for Australian visa applications
• Filed and submitted applications through IMMI portal ensuring compliance
• Managed visa cancellation (cessation) processes and related notifications
• Maintained high accuracy and compliance through internal audits and quality checks
• Handled corporate card (CC) statements and financial tracking using Excel
• Responded to stakeholder and client queries effectively
• Acted as a point of contact for process-related issues
• Assisted in managing workloads and coordinating within the team
• Reviewed and audited team documentation for accuracy, completeness, and compliance before application filing

Bachelors Degree - MPC - Andhra University (2021)

Intermediate - Narayana Junior College (2018)

SSC - Bhashyam High School (2016)