Nayana
Customer-focused hospitality professional
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About
Customer-focused hospitality professional with a completed qualification in Aviation, Hospitality and Travel Management and experience in customer service and billing. Possess 5 months of experience at Zudio as Customer Service and Billing Staff and currently working at Purple Store. Skilled in customer interaction, communication, billing, multitasking, teamwork, and maintaining a calm and positive attitude in customer-facing environments.
Seeking an opportunity in the Food and Beverage department to apply my customer service skills, gain further industry experience, and grow professionally in the hospitality industry.
Experience
Customer Service / Store Staff - PURPLE STORE
- Assist customers with their requirements and provide friendly customer service.
- Handle customer interactions professionally.
- Support daily store operations and customer service activities.
- Manage multiple tasks while maintaining service quality.
- Maintain a positive and calm attitude in a customer-facing environment.
- Work collaboratively with team members.
Customer Service and Billing Staff - ZUDIO
Experience: 5 Months
- Provided friendly and professional customer service.
- Assisted customers with their requirements and queries.
- Handled billing and customer transactions accurately.
- Maintained effective communication with customers.
- Managed multiple customer-related responsibilities in a busy environment.
- Worked effectively with team members to support smooth daily operations.
- Maintained a calm and positive approach while handling customers.
Education
Aviation, Hospitality and Travel Management - Aviation, Hospitality and Travel Management
Higher Secondary Education - National Institute of Open Schooling (NIOS)
