Swaliha
Customer-focused hospitality and guest services professional
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About
Customer-focused hospitality and guest services professional with experience in reception, concierge services, airport lounge operations, customer relations, and sales coordination. Skilled in front-office management, customer engagement, email correspondence, and delivering exceptional service in fast-paced environments. Seeking opportunities in airport operations, customer service, hospitality, and guest relations roles.
Experience
Receptionist & Concierge at Arada by Aljida/Transguard Group (2025-07 – Present)
- Managed reception desk operator, visitor access, and front office administration.
- Handled official email correspondence, guest inquiries, and appointed coordination.
- Assisted guest with concierge services and facility-related requests.
Customer Relationship & Sales Executive at Transcon Developer (2023-08 – 2024-02)
- Guided clients on property investment opportunities and pricing structures.
- Coordinated property visits, documentation, and customer follow ups.
- Built strong customer relationships to improve satisfaction and retention.
Airport Lounge Service Attendant at Oberoi flight Service (2022-11 – 2023-06)
- Assisted VIP passengers and guests within airport lounge facilities.
- Delivered premium hospitality services while maintaining service standards.
Events & Brand Sales Coordinator at Craftworld Events LLC (2021-03 – 2022-10)
- Managed customer engagement and product demonstrations during events.
- Coordinated POS billing and event operations efficiently.
- Supported brand promotion activities and ensured smooth event execution.
Education
Bachelor's Degree – Mumbai University
HSC – Uttar Bhartiya Sangh College, Mumbai
Aviation Hospitality Diploma – Aikon Aviation Academy
