Neelam Atulkar

To be professionally associated with a progressive organization where I have the opportunity to contribute to its further success, and which could add value to my professional growth. To optimally utilize the present abilities, expertise and knowledge in the organization, to enable the organization achieve its goals and at the same time capture opportunities for constant learning and career development.

Operations Manager (Team Leader) - Parker's Consulting & Ventures Pvt ltd. - Indore

(2024-06 - 2024-10)

• Managed the end-to-end file process from login to disbursement in strict compliance with policies.
• Led, motivated, and trained a 5-member team and external DSAs to exceed targets.
• Synced communication across sales, credit, contractual employees, and external channels.
• Controlled vendor payments and customer care workflows to maintain strict TAT benchmarks.

Team Leader (Loan & Finance) - Nishal Associates - Indore

(2022-08 - 2024-04)

• Goal Setting & Strategy: Define clear, actionable team goals and communicate how they align with broader company objectives.
• Task Delegation & Emotional Intelligence: Assign daily duties and project milestones based on individual team members' strengths and skills.
• Mentorship & Coaching: Provide ongoing training, constructive feedback, and professional development to help team members grow.
• Performance Tracking: Monitor Key Performance Indicators (KPIs), measure progress against deadlines, and report results to stakeholders.
• Problem Solving & Conflict Resolution: Identify workflow bottlenecks and mediate interpersonal conflicts to maintain a collaborative and positive work environment.
• Decision-Making: Capability to make quick, informed choices under pressure to keep workflows moving smoothly.

Underwriting officer in the Operations Team - Star Health & Allied Insurance Co. Ltd. - Indore

(2018-05 - 2022-05)

• Policy Management: Oversee premium due dates, policy renewals, and document dispatch.
• Financial Accounting: Processed cheques, managed banking operations, and handled vendor payments.
• Claims Processing: Settled insurance claims efficiently according to customer requests.
• Data & Reporting: Maintained login records, branch registers, and required operational reports.
• Risk & Performance: Monitored Branch Risk Scores and maintained strict turnaround time (TAT) metrics.
• Talent Acquisition: Recruited Tele-Sales Executive (TSE) agents following standard company processes.

Branch Teller - Bandhan Bank - Betul

(2017-04 - 2018-02)

• Cash Management: Managed daily cash receipts, payments, and vault closures while strictly maintaining standard cash retention limits.
• Vault Custody: Served as joint custodian for security stationery and Insta-Kits, overseeing inventory reconciliation and monthly reporting.
• Currency Compliance: Identified and processed mutilated and soiled currency notes in strict accordance with RBI guidelines.
• ATM Operations: Held sole ownership of ATM cash replenishment, fitness sorting, and overall machine uptime.
• Fund Transfers: Processed high-value RTGS, NEFT, DD, and Bankers' Cheques with 100% accuracy within strict Turnaround Times (TAT).
• Regulatory Reporting: Maintained compliance records and reported on STR/LTR, PAN, and Form 60/61 requirements.
• Administration: Handled daily financial vouchers, store room organisation, petty cash management, and official registers.
• Sales Targets: Consistently achieved assigned organisational targets for opening new savings accounts.

Operations Executive - Tata Capital Financial Services Ltd. - Indore

(2017-02 - 2017-03)

• Cash Management: Oversaw daily cash receipts, payments, and vault closures while strictly adhering to standard cash retention limits.
• End-to-End Loan Operations: Managed login-to-disbursement processing for Business, Personal, Auto, CV, LAS, and Home Loans across Jabalpur and Bhopal branches.
• Compliance & Policy Enforcement: Screened all loan files and monitored risk parameters to ensure strict adherence to company operational policies and branch risk scorecards.
• Banking & Cash Management: Oversaw cash counter operations and ensured ECS/PDC dispatch within a tight T+2 turnaround time.
• Team Leadership: Led and motivated a 5-member team to consistently meet operational targets.
• Stakeholder Coordination: Synchronized workflows between DSAs, credit/sales teams, valuation agencies, and head office while delivering TAT-control training.
• Vendor & Customer Relations: Managed vendor payouts and resolved customer care escalations efficiently.

Finance cum Admin Executive - Mahak Advertising - Bhopal

(2012-12 - 2013-12)

• Managed client payments and future orders.
• Handled post-dated checks (PDCs) banking.
• Maintained sales and purchase ledgers.

M.B.A - HR - Barkatulla University (2013)

B.PHARM - R.G.P.V University (2011)

HSSC - C.B.S.E.A/F, Amla (2006)