Neelam Bora

Customer Support Professional (Intent Analyst) with expertise in handling Italian-speaking customers via chat. Skilled at solving problems quickly, maintaining high accuracy, and ensuring customers have a great experience. A Commerce graduate with a strong focus on quality and professional communication.

Customer Support Executive – Italian Chat Process (Non-Voice) at Continuum Global Solutions (2025-07 – Present)

• Italian Chat Support: Handle real-time chats with Italian customers, solving their problems clearly and effectively.
• Meeting Targets: Consistently meet and exceed daily goals for response speed, accuracy, and customer satisfaction.
• Problem Solving: Work closely with other teams to fix technical issues and find the best solutions for the customer.
• Quality Focus: Follow all company rules to ensure every chat meets high professional standards.
• Clear Communication: Use professional writing skills to make sure customers feel heard and supported.

Commerce graduate in Commerce, post graduate as well and C1 certification in Italian language